What are the responsibilities and job description for the IT and Telecom Tech Tier 1 position at Infotel Systems?
Help answer our support line, create accurate tickets. Close 25% of tickets. Skilled at analyzing logs, graphs, reports, customer docs, past service tickets, down detector, the weather, sun spot activity, & bird migration is a must if it is relevant to the affected system. Installs of new or repaired equipment. Be on call once every 5 weeks. (added pay)
Required
- Experience with Linux based PBX telephone systems.
- 804 area code phone and have lived in Richmond, VA 10 years.
- Born in Canada, USA or Mexico. (security requirement)
- Worked with computers before you drove a car.
- Has the fix-it gene. You fixed your car, home appliance or built a PC.
- Can use AI and work though the answer. You are an excellent researcher.
- EXPERIENCED fixing TECHNICAL issues with SMALL BUSINESS IT ISSUES.
- Focus on OSI layers 1 to 4 but also 5 to 7.
Desired
- Comcast Internet issues.
- Experience in managed voice and data networks is a plus.
- Windows workstations and servers
- MS 365 email or Google email.
- Customer training.
- Linux server setup and configuration.
- Can fix the connection from the wire, to the device to the server to the cloud.
You as a person
- You are conscientious, accountable and can quickly admit being wrong.
- Know what Occam's razor is.
- Strong customer facing communication skills. Customers like you.
- Can read a service ticket or an email and ensure ALL customer requests are filled.
- If you have read this far, email chuck@infotelsystems.com your PDF attached resume. The subject line must say something using exclamation marks !!!
Compensation
- Above industry average salary.
- 100% paid health, dental & vision with Anthem Health keepers PPO Gold.
- 3% investment match.
- Your own office and lab area.
- 2 weeks vacation 8 holiday days flexible hours if scheduled.
- Private parking at our facility.
- Work with a professional team
- $60/mo cell phone allowance.
Pay: $52,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Experience:
- Linux OS: 2 years (Required)
Work Location: In person
Salary : $52,000 - $70,000