What are the responsibilities and job description for the SAP Project Manager position at Infosys?
Overview
The Infosys Manufacturing unit is at the forefront of revolutionizing the industry with innovative digital solutions. We specialize in transforming client relationships in the Automotive, Aerospace, Defense, and Industrial Manufacturing sectors, driving significant growth and operational excellence. Join us to be part of a team that leverages cutting-edge technology to create sustainable, efficient, and resilient manufacturing processes, making a tangible impact on the global stage.
In the assigned Job Role of Technology Project Lead 1, your Area Of Responsibility will be as below:
SAP Project Manager
Preferred Skill And Experience
Excellent understanding of ITIL/ITSM processes & methodologies (including Incident management, Service management, problem management, root cause analysis and Change & Release management)
Able to manage day to day operations of service desk team, delegate tasks, manage shift rosters of team (including providing uninterrupted 24x7 support by managing and coordinating shift rotations, on-call schedules)
Train and groom Service desk team members
Oversee development and communication of SOPs, usage guides and FAQs for end users
Must have handled a large team across multiple applications and suppliers
Able to partner with internal / external IT and business stakeholders to maintain service level KPI and SLAs across applications
Accountable for meeting customer expectations and service delivery performance
Must have implemented continuous improvement initiatives in the AMS operations space related to ticket reduction, productivity improvement, automation and ticket elimination
Should have experience in setting up command center control for IT and business. This includes Infrastructure monitoring, application monitoring and Business process monitoring
Experience with generating various reports reflecting service delivery status quo and highlighting improvement opportunities and plan to achieve service excellence
Ability to streamline and socialize support processes across the IT team and client business stake holders
Additional Required Qualifications
Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
The Infosys Manufacturing unit is at the forefront of revolutionizing the industry with innovative digital solutions. We specialize in transforming client relationships in the Automotive, Aerospace, Defense, and Industrial Manufacturing sectors, driving significant growth and operational excellence. Join us to be part of a team that leverages cutting-edge technology to create sustainable, efficient, and resilient manufacturing processes, making a tangible impact on the global stage.
In the assigned Job Role of Technology Project Lead 1, your Area Of Responsibility will be as below:
- Develop project timelines, proactively identify and address resource discrepancies, to ensure timely project completion
- Act as a liaison between technical teams and clients, facilitating smooth communication through regular meetings and milestone reviews
- Support the technical team in following SDLC processes, ensuring all deliverables align with client requirements and specifications
- Monitor project deliverables across all phases, to meet established quality benchmarks and stakeholder expectations
- Contribute to the creation of project budgets that aligns with the scope, strategy, and key deliverables
- Identify scope alterations and new client requests, support in effort estimation, obtaining necessary approvals and securing client sign-offs
- Proactive risk management to ensure uninterrupted delivery.
- An ability to build collaborative relationships with stakeholders through effective communication
- Focus to anticipate challenges and deliver innovative solutions.
- Commitment to balance project economics with adherence to strategic priorities.
SAP Project Manager
Preferred Skill And Experience
Excellent understanding of ITIL/ITSM processes & methodologies (including Incident management, Service management, problem management, root cause analysis and Change & Release management)
Able to manage day to day operations of service desk team, delegate tasks, manage shift rosters of team (including providing uninterrupted 24x7 support by managing and coordinating shift rotations, on-call schedules)
Train and groom Service desk team members
Oversee development and communication of SOPs, usage guides and FAQs for end users
Must have handled a large team across multiple applications and suppliers
Able to partner with internal / external IT and business stakeholders to maintain service level KPI and SLAs across applications
Accountable for meeting customer expectations and service delivery performance
Must have implemented continuous improvement initiatives in the AMS operations space related to ticket reduction, productivity improvement, automation and ticket elimination
Should have experience in setting up command center control for IT and business. This includes Infrastructure monitoring, application monitoring and Business process monitoring
Experience with generating various reports reflecting service delivery status quo and highlighting improvement opportunities and plan to achieve service excellence
Ability to streamline and socialize support processes across the IT team and client business stake holders
Additional Required Qualifications
- Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- This position may require relocation and/or travel to work/project location.
- Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.
Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:
- Medical/Dental/Vision/Life Insurance
- Long-term/Short-term Disability
- Health and Dependent Care Reimbursement Accounts
- Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
- 401(k) plan and contributions dependent on salary level
- Paid holidays plus Paid Time Off
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.