What are the responsibilities and job description for the Principal Salesforce Consultant position at Infosys?
As a Technical Program Manager (TPM) you will lead a complex, Salesforce transformation program. This role requires strong expertise in Salesforce ecosystem (preferrable), enterprise integrations, global delivery coordination, and stakeholder management at executive levels.
Basic Qualification:
12+ years of IT experience with 6+ years in Salesforce program management.
Proven success managing multi-vendor, global Salesforce delivery programs.
Deep understanding of Salesforce architecture and integration best practices.
Hands-on experience in Agile/Scrum/Scaled Agile (SAFe) environments.
Excellent communication, executive reporting, and stakeholder management skills.
Preferred Qualification:
Own the end-to-end program execution of a multi-cloud Salesforce implementation which has multiple integrations and AppExchange products.
Manage multiple workstreams spanning custom development, integrations, data migration, and rollout.
Lead Agile ceremonies across globally distributed scrum teams.
Ensure timely sprint planning, backlog grooming, delivery reviews, and retrospectives.
Track progress using Agile tools (Jira, Rally, etc.) and manage dependencies across teams.
Proficient in using JIRA for managing Agile delivery—sprint planning, backlog grooming, task assignments, and tracking.
Created and maintained dashboards and reports for monitoring sprint velocity, burn-down charts, and team performance.
Used JIRA to coordinate cross-functional workstreams in global, multi-vendor setups.
Worked closely with Scrum Masters and Product Owners to ensure clear story definitions, prioritization, and acceptance criteria.
Anticipate and mitigate technical risks and blockers.
Oversee test planning (SIT, UAT) and ensure environments, data sets, and test scripts are in place.
Coordinate with QA teams to ensure release readiness.
Coordinate and align deliverables across vendors in a hybrid onshore-offshore model.
Manage time zones, cultural differences, and delivery cadences across regions.
Ensure consistency in development standards, Release and Deployment practices, and documentation.
Provide clear and concise program updates to Apple’s business and IT executives.
Drive executive steering committees and ensure alignment with business goals.
Serve as the primary escalation point for delivery issues.
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem.
Salary : $168,000 - $218,000
