What are the responsibilities and job description for the Platform Support Engineer position at Infosys?
Infosys is looking for Platform Support Engineers who can work in a global production and Infrastructure support environment for a global bank client, focusing on platform, system and application stability and reliability in terms of user experience and customer care. The responsibilities also include troubleshooting, fault analysis, failure avoidance, diagnosis and resolution for any impacting issues in a distributed environment. You will be working closely with Business Operations, Application Support groups, Development and Engineering teams to provide input on new functionality and system performance, observability, Reliability, Capacity management, monitoring and testing of infra upgrades and platform releases etc.
Required Qualifications
Benefits
Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Required Qualifications
- Candidate must be located within commuting distance of Alpharetta, GA or willing to relocate to the area. This position may require travel within the US.
- Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
- Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
- At least 4 years of experience with Information Technology
- At least 3 years of experience in one of the platforms: Solr/ Apigee/ Azure / Kafka / Redis / IBM Cloud Paks
- Hand- on in any scripting tool like Python, Perl or Unix
- At least 2 years of experience in Production Support
- Experience in SDLC and ITIL, ITSM tools like Service Now, Remedy, Jira etc.
- Experience in Alerting Tools like Big Panda, Netcool, Splunk etc.
- Ability to work in team in diverse/ multiple stakeholder environment
- Experience and desire to work in a Global Delivery Environment
- Planning and Co-ordination skills
- Good Communication and Analytical skills
- More accountable and responsible
Benefits
Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:
- Medical/Dental/Vision/Life Insurance
- Long-term/Short-term Disability
- Health and Dependent Care Reimbursement Accounts
- Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
- 401(k) plan and contributions dependent on salary level
- Paid holidays plus Paid Time Off
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.