What are the responsibilities and job description for the Network Hands and Feet Support Engineer position at Infosys?
Job Description:
Infosys is seeking Network Hands and Feet Support Engineer. This role requires close partnership and collaboration with other Infra Engineers and Subject Matter Experts.
Required Qualifications:
Candidate must be located within commuting distance of Ladson, SC or be willing to relocate to the area. This position may require travel.
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 6 months of Information Technology experience.
Experience in configuration, installation, management and troubleshooting of Network routing/switching/wireless network/factory network.
Experience in application transport and network infrastructure protocols SSLTLS, DNS, DHCP, WINS, NTP, RADIUS, TACACS, AAA, FTP, HTTP, SMTP, CIFS, LDAP, and Microsoft AD.
Working in 24x7 operations support and shifts.
Support team in resolving critical technical issues during crisis situations
Coordinate with remote technical team and users for any service request, incidents, technical requirements.
New installation and configuration of network, security equipment, escort third party suppliers and coordination with suppliers requiring onsite troubleshooting/installation.
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
Preferred Qualifications:
Take part in discussion with Business Team/SME’s to understand the requirements and work with architect team to implement optimal solution.
Engaging problem management process for root cause determination & permanent corrective action.
Training L1/L2 colleagues on various operational topics both technical and process.
Driving service improvement and customer satisfaction.
Customer interaction skills.
Experience in running operations with ITIL processes / ITIL certified.
Excellent Analytical and troubleshooting skill.
Excellent in Verbal, written communication.
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.
EEO/About Us :
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
