What are the responsibilities and job description for the Infrastructure Consultant 2 position at Infosys?
JOB DESCRIPTION DETAILS
Industry/Domain :
Financial Services
Overview :
The Infosys Financial Services unit is a global leader in driving digital transformation for financial institutions. We specialize in leveraging advanced technologies such as AI, cloud, and data-led innovation to help our clients accelerate growth and unlock business value. Our AI-driven solutions empower financial institutions to make smarter decisions, enhance customer experiences, and achieve operational excellence. Join us to be part of a pioneering team that is at the forefront of financial services transformation. You'll have the opportunity to work with cutting-edge AI technologies, collaborate with industry experts, and contribute to transformative projects across banking, wealth management, and insurance sectors. If you're passionate about AI and eager to make a significant impact, the Infosys Financial Services unit is the perfect place for you to grow and excel.
Job Description :
In the assigned Job Role of Infrastructure Consultant 2, your Area Of Responsibility will be as below:
⦁ Collaborate with internal and client teams to resolve complex incidents, conduct root cause analyses, and document findings with preventive recommendations
⦁ Participate in evaluation of client IT infrastructure, prepare actionable assessment reports, and support due diligence to document infrastructure maturity and improvement opportunities
⦁ Contribute to the design of scalable, cost-effective IT infrastructure solutions, review reusable components, and develop technical documentation for deployed systems
⦁ Align release schedules and environment readiness, execute deployments as per protocols, perform post-deployment testing, and manage version control to track changes
⦁ Co-ordinate maintenance schedules, emergency fixes, and technology upgrades while ensuring uninterrupted integration into existing systems and processes
⦁ Facilitate performance data analysis across systems, coordinate insights on system behavior, and support capacity planning to optimize performance
⦁ Conduct security checks, recovery drills, and compliance audits, implement security measures, and coordinate continuity plans to maintain adherence to standards
⦁ Gather feedback to identify automation opportunities, analyze existing infrastructure processes, and propose enhancements for efficiency gains
⦁ Act as liaison with onsite, offshore, and vendor teams to document project requirements, ensuring effective collaboration
⦁ Develop a centralized repository of technical and procedural knowledge, leveraging insights from other projects to drive efficiency and retain organizational expertise
Your contribution to the team:
⦁ A collaborative spirit and excellent communication skills.
⦁ Ability to handle complex incidents and implement resolutions
⦁ A knack for conducting IT infrastructure assessment and identifying key optimization opportunities
⦁ Focused approach towards deployment management, system optimization, and process automation initiatives including sector specific focus
⦁ The ability to work with cross-functional teams
Required Skills :
• ServiceNow Certified Application Developer (CAD).
• Hands-on ServiceNow Scoped Application / Custom Application Development experience.
• Strong ServiceNow platform development skills including scripting, platform customization, and integrations and Workspace development.
• Experience designing, developing, and maintaining scalable, secure, and supportable ServiceNow applications.
• Strong understanding and implementation experience in:
• Incident Management
• Change Management
• Service Catalog
• Flow Designer
• Knowledge management.
• Proven ability to troubleshoot complex ServiceNow platform issues.
• Experience conducting code reviews and enforcing development standards, security, maintainability, and performance best practices.
• Strong analytical, problem-solving, and communication skills.
• Experience collaborating with technical and business stakeholders.
• Knowledge of responsible coding practices and technical debt management.
• Experience using AI-assisted development tools such as GitHub Copilot, ServiceNow AI, Amazon Q, or similar GenAI tools.
Preferred Skills :
• Experience with Platform Analytics and Data Visualization is good to have.
• Experience implementing Virtual Agent solutions will be preferred.
• Experience with Python development is good to have.
• Experience working with AWS services and cloud environments.
• Experience supporting enterprise-scale ServiceNow solutions hosted on AWS.
• ServiceNow implementation experience across multiple platform capabilities.
What Visa status are we accepting for this req? :
Unable to Sponsor now or in the future
Additional Required Qualifications :
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.