What are the responsibilities and job description for the End User Support Technician (Onsite IT Support) position at Infosys?
Overview
The Infosys Retail, Consumer Goods, and Logistics unit stands as a globally respected partner of choice, dedicated to helping clients achieve their business goals through cutting-edge technology and seamless services. Our unit offers a dynamic forum where projects and teams can effectively learn, adopt, and excel in all technologies. We foster a vibrant community that leverages shared skills and experiences to deliver high-quality, value-enhanced solutions. Join us and become part of a team that drives innovation, operational efficiency, and sustainable growth in the retail, consumer goods, and logistics sector. Together, we can shape the future of these industries and achieve remarkable success.
In the assigned Job Role of Technology Associate, your Area Of Responsibility will be as below:
Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
The Infosys Retail, Consumer Goods, and Logistics unit stands as a globally respected partner of choice, dedicated to helping clients achieve their business goals through cutting-edge technology and seamless services. Our unit offers a dynamic forum where projects and teams can effectively learn, adopt, and excel in all technologies. We foster a vibrant community that leverages shared skills and experiences to deliver high-quality, value-enhanced solutions. Join us and become part of a team that drives innovation, operational efficiency, and sustainable growth in the retail, consumer goods, and logistics sector. Together, we can shape the future of these industries and achieve remarkable success.
In the assigned Job Role of Technology Associate, your Area Of Responsibility will be as below:
- Assist in coding and refinement of basic code structures in line with internal guidelines, to meet project's technical specifications
- Assist in execution of test cases based on guidance and test plans, to meet functional requirements
- Participate in troubleshooting and resolving production issues, to enhance system reliability
- Willingness to learn and adapt to new technologies
- Ability to assist in code development, refinement and testing, adhering to guidance and best practices.
- Focused to develop competence for activities as part of entire SDLC life cycle
- A collaborative mindset with effective communication skills
- Dedication to continuous improvement and knowledge sharing
- Hands-on experience supporting Windows and macOS platforms.
- Working knowledge of ITSM tools (e.g., ServiceNow) and remote support tools.
- Experience with end user hardware including desktops, laptops, monitors, printers, peripherals, and mobile devices.
- Basic understanding of LAN / networking concepts and workplace connectivity troubleshooting.
- Familiarity with walk in desk operations and queue-based support models.
- Ability to follow runbooks, standard operating procedures, and security guidelines.
- Provide onsite IT support for issues that cannot be resolved through remote support or the Global Service Desk.
- Operate walk in support desks with a strong customer service mindset, acting as the first point of contact for users.
- Willingness to work in walk in support environments and interact directly with end users.
- Ability to comply with Company security, compliance, and data protection policies.
- Valid driving license may be required for roles involving onsite travel between locations (where applicable).
- Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- This position may require relocation and/or travel to work/project location.
- Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.
Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:
- Medical/Dental/Vision/Life Insurance
- Long-term/Short-term Disability
- Health and Dependent Care Reimbursement Accounts
- Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
- 401(k) plan and contributions dependent on salary level
- Paid holidays plus Paid Time Off
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.