What are the responsibilities and job description for the ECM Architect position at Infosys?
Overview
The Infosys Digital Experience (DX) unit powers businesses across the entire customer experience journey by re-imagining, creating, and delivering integrated and personalized experiences. We specialize in creating human-centered digital platforms that help enterprises stay relevant by transforming business models, future-proofing operations, and bringing agility and responsiveness. Join us to be part of a team that is at the forefront of digital innovation, driving exceptional customer experiences and sustainable growth.
In the assigned Job Role of Architecture Consultant 2, your Area Of Responsibility will be as below:
The ECM Lead will serve as a strategic advisor and delivery owner responsible for shaping and executing the enterprise content management transformation roadmap. This role will bring together API-led architecture, document data and AI, customer communications management (CCM), and contract lifecycle management (CLM) into a unified, business-outcome-aligned strategy. The ideal candidate combines deep technical expertise with consultative, client-facing capability to act as a trusted advisor to senior stakeholders.
Preferred Skill And Experience
Key Responsibilities
Strategic Advisory & Blueprinting
Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
The Infosys Digital Experience (DX) unit powers businesses across the entire customer experience journey by re-imagining, creating, and delivering integrated and personalized experiences. We specialize in creating human-centered digital platforms that help enterprises stay relevant by transforming business models, future-proofing operations, and bringing agility and responsiveness. Join us to be part of a team that is at the forefront of digital innovation, driving exceptional customer experiences and sustainable growth.
In the assigned Job Role of Architecture Consultant 2, your Area Of Responsibility will be as below:
- Participate in customer discussions to gather and analyze system requirements for performance, security and scalability.
- Provide suggestions on solution architecture, contribute to tech framework development, support enterprise architecture definition, and drive design creation
- Identify suitable technologies and tools available in the market, and perform a comparative analysis in line with client's business requirement, thereby identifying optimal architectural solution options
- Participate in developing integration strategies based on validation of proof of concept of proposed architectural solutions
- Facilitate a smooth transition by ensuring knowledge transfer and adherence to quality standards, while contributing to the build and deployment automation strategy
- Collaborate with development teams to resolve complex technical issues using solution deployment and roll out methods, during build, deployment and support phases
- Analyze system performance basis architectural solutions implemented and support in identifying potential risks in the system landscape
- Create artifacts of architectural frameworks and technical solutions, thereby enriching team's knowledge repository
- The ability to analyse, design, and develop scalable and secure architectures.
- A knack for assessing multiple technologies, tools and frameworks to recommend optimal solutions.
- Understanding of integration methodologies, proof-of-concept validation and deployment strategies.
- The ability to document architectural frameworks and solutions.
- Proactive communication with internal teams and clients, ensuring alignment with business objectives.
- A knack to keep with up technical advancements to ensure relevant and effective recommendations.
- The ability to maintain standards and ensure smooth transition through knowledge transfer
The ECM Lead will serve as a strategic advisor and delivery owner responsible for shaping and executing the enterprise content management transformation roadmap. This role will bring together API-led architecture, document data and AI, customer communications management (CCM), and contract lifecycle management (CLM) into a unified, business-outcome-aligned strategy. The ideal candidate combines deep technical expertise with consultative, client-facing capability to act as a trusted advisor to senior stakeholders.
Preferred Skill And Experience
Key Responsibilities
Strategic Advisory & Blueprinting
- Partner with client leadership to define a future-state ECM transformation blueprint spanning API, Data, AI, CCM, and CLM initiatives.
- Bring industry perspective, innovation trends, and best practices to influence the client's enterprise content strategy.
- Translate business priorities into a cohesive technology and operating model roadmap.
- Drive evolution toward an API-first, federated enterprise content ecosystem.
- Define self-service capabilities and an "outside-in" access model to simplify information and service delivery.
- Identify opportunities for platform integration to improve operational efficiency.
- Assess how enterprise content and document data can be leveraged for AI-enabled use cases.
- Identify practical AI opportunities to improve productivity, customer experience, and operational effectiveness.
- Support innovation-led initiatives, including Center of Excellence (CoE) models, to accelerate adoption.
- Identify opportunities to expand DocuSign footprint, including CLM and additional feature adoption.
- Recommend support optimization models and CoE alignment for ongoing governance.
- Champion standardization, reuse, automation, and governance across content, communications, contracts, and data domains.
- Establish scalable frameworks that support long-term operational efficiency.
- 12 years of experience in Enterprise Content Management, Digital Document Platforms, or related domains.
- Strong knowledge of API-led architecture and integration patterns.
- Familiarity with DocuSign, CLM platforms (iCertis, Box or similar), and contract lifecycle processes.
- Understanding of AI/ML use cases applied to enterprise content and document data.
- Proven experience building transformation roadmaps/blueprints for large enterprise clients, ideally in BFSI.
- Strong consultative and stakeholder management skills, with experience engaging senior client leadership (Director/VP level and above).
- Excellent communication and presentation skills; able to synthesize complex technical themes into business-relevant narratives.
- Prior experience setting up or running a CoE for content, communications, or AI innovation.
- Experience with platform rationalization and governance frameworks.
- Background in management consulting or strategic advisory roles within financial services.
- Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- This position may require relocation and/or travel to work/project location.
- Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.
Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:
- Medical/Dental/Vision/Life Insurance
- Long-term/Short-term Disability
- Health and Dependent Care Reimbursement Accounts
- Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
- 401(k) plan and contributions dependent on salary level
- Paid holidays plus Paid Time Off
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.