Deskside Support Administrator

Infosys is seeking a Deskside Support Administrator with interpersonal and technical skills to handle the end user IT support. The candidate will support End users with Software/Hardware, Windows 10/11 Operating System, Microsoft office and Application installation & troubleshooting. Must have the right attitude and customer centric approach. The candidate will also assist in the development of guidelines and procedures for modern workplace management and user experience. The Deskside Support Engineer is responsible for providing necessary support to internal customers who need help with their computing devices.

Job Duties/ Responsibilities

• Front Desk Help, Customer Interactions.
• End User Computing troubleshooting at walk-up center
• Inventory and hardware maintenance
• Handling ServiceNow tickets
• Retirements/ Disposals of old unused equipment
• Prepping Equipment for re-use
• Support Service Desk Analysts.
  
  

Required Skills:

• Candidate must be located within commuting distance of Omaha, NE or willing to relocate to the area. This position may require travel within the US
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• Experience in Windows operating system, AD, Group Policies etc.
• Travel to client locations as needed to fix issues.
• Coordinate personnel moves and facility moves.
• Proven knowledge of computer hardware and software troubleshooting skills.
• Participate in special projects such as rollouts, moves, branch openings/closings, acquisitions, and upgrades
• Image new equipment, install software, upgrade operating systems
• Must be able to work independently and comply with standard practices and procedures
• Participate in on-call and support weekends, as necessary.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
  
  

Preferred Qualifications:

• Strong communication skills with experience dealing with customers
• Good analytical and troubleshooting skills
• Ability to carry display units, PCs, laptops (all 40 pounds or less) multiple times each day and occasionally assist with printer lifting.
• Experience and desire to work in a client environment that may require travel (driving to local client sites)
• Planning and co-ordination skills.
  
  

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance.
• Long-term/Short-term Disability.
• Health and Dependent Care Reimbursement Accounts.
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal).
• 401(k) plan and contributions dependent on salary level.
• Paid holidays plus Paid Time Off.
  
  

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.