What are the responsibilities and job description for the Application Production Support Analyst position at Infosys?
Infosys is seeking for a Application Production Support Analyst for L2 support team where you will interface with key stakeholders and apply your technical proficiency across various aspects of application support for our client using various Monitoring tools to perform fault analysis, failure avoidance and diagnosis and resolution for any impacting issues in a distributed environment. You will be working closely with development and engineering team to provide input on new functionality and system performance, capacity management, monitoring and testing of infra upgrades and platform releases. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued
Required Qualifications:
Candidate must be located within commuting distance of Nashville, TN or Raleigh, NC or be willing to relocate to the area. This position may require travel to project locations.
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 2 years of Information Technology experience.
At least 2 years of hands on experience in Unix, PL/SQL
Knowledge on Azure Application Support.
Experience of troubleshooting issues by analyzing Application logs.
Knowledge and Experience of implementing automations resulting in effort savings.
Knowledge of ITIL- Incident management and problem management.
Ability to work in team in diverse/ multiple stakeholder environment.
Experience and desire to work in a Global Delivery Environment.
All applicants authorized to work in the United States are encouraged to apply.
Preferred Qualifications:
Knowledge on Azure DevOps.
Experience with production support.
Planning and Co-ordination skills.
Good Communication and Analytical skills.
The job entails an extensive amount of travel. The job also entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.
Salary : $80,000 - $570,000
