Lead SAP SM / CS Consultant

Infosys is seeking a Lead SAP SM/ CS Consultant

This position is a key player in the consulting team that helps discover and define the problem statement, evaluates the solution options and makes recommendations. You will create detailed design, architecture and process artifacts and implement the deployment plan. You will also support knowledge transfer with the objective of providing value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.

Basic Qualification:

• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
• At least 7 years of experience with Information Technology.
• Location for this position is Austin, TX.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Preferred Qualification:

• At least 7 years of SAP experience in Service Management (SM)/Customer Service (CS)
• Advanced knowledge on - Notification, Service orders, Warranty and billing.
• Expert knowledge on Contracts -Value/Quantity/Service.
• Worked on revenue recognition.
• Hands on experience DIP profiles and Resource related billing.
• Repair order process.
• Customer service master data - Equipment master, warranty master, functional location, counters etc.
• Knowledge on Idocs - setup of partner profile, creating segments, testing idocs.
• Worked on Interfaces with both SAP and non SAP systems.
• Excellent written and verbal communication skills.
• Ability to work independently with minimal supervision and work on multiple projects simultaneously.
• Experience in SAP projects, including experience in full-life cycle implementation projects in SAP SM/CS
• Experience with SAP enhancement technologies including user exits, BADIs, IDOCs, BAPIs
• Candidate should be able to independently execute designs and be able to provide alternatives for challenging business requirements.
• Strong process knowledge of Sales and Distribution, Repairs and Service Notifications, Warranty and Contracts.
• Ability to read and debug ABAP codes.
• Hands-on project experience of similar nature, working in multi-system integrated environment, involving technical enhancements to SAP
• Writing of functional/technical specifications for ABAP custom solutions and interfaces
• Experience with intercompany postings and pro forma invoices
• Knowledge of SAP iDocs for order induction and Integration with other SAP modules
• Working with the business users to define scope and gather business requirement.

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

EEO/About Us:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.