What are the responsibilities and job description for the Website Mapping Specialist position at Infosys and Careers?
In the role of a Website Mapping Specialist, you will lead the knowledge and content management process for Call Center and Processing departments for life insurance and annuity products. This role will be responsible for the content management system that houses product information, forms, processes, etc. This role involves creating detailed sitemaps, collaborating with cross-functional teams, and supporting the development of user-friendly digital experiences.
Responsibilities
· Complete updates to maintain accuracy of online content management system
· Create new intranet pages
· Organize and maintain large amounts of information and documents
· Collaborate with operations teams and business stakeholders to diagnose needs and implement solutions
· Partner with subject matter experts when needed to create or update content
· Lead knowledge and content management projects
· Consistently track changes and updates in order to document progress
Qualifications
Basic
· High School Diploma or equivalent
· At least 2 years of experience
Preferred
· Experience using HTML and CSS
· Life insurance and annuity experience
· Ability to analyze and document business processes and offer constructive feedback for improvement to internal and external business stakeholders
· Ability to learn new material quickly and ask probing/clarifying questions about the material
· Possess strong communication skills and the ability to apply those skills in either verbal or written form when interacting with all levels of colleagues as well as client representatives
Job Type: Full-time
Pay: $23.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
Salary : $23