What are the responsibilities and job description for the CSR - Customer Service Representative position at Infosys and Careers?
Role: Customer service Specialist
Schedule: 8-hour shift
Work Location: Tempe, AZ (Hybrid)
Process Specialist is the assigned focal and point of contact for customer service and order management needs. In this role you will be responsible for maintaining and improving customer satisfaction by focusing on end-to-end ownership of query resolution, relationship intimacy and relationship building, as well as proactive order book management. He/She is an advocate for the customer who is available by phone and email/case for any/all support and is the first point of escalation for the customer and internal functions
Role responsibilities:
In the role of process specialist, you will execute transactions as per prescribed guidelines and timelines, reviews and validates the inputs from the other team members, support your manager in training activities, daily operations reviews and help in escalation resolution with the objective to meet service level agreement targets for the specific process within the guidelines, policies and norms of Infosys.
Qualifications
Basic
- High School Diploma or GED Equivalent
- At least 2 years of experience relating to the job description
Preferred
- 2 years of experience in customer service
- Hands on experience with customer service software
- Experience in with MS office, SAP and salesforce
- Communication Skills
- Analytical skills
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About Us
Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.
Infosys BPM has 44 delivery centers in 16 countries spread across 5 continents, with 59,443 employees from 108 nationalities, as of March, 2025.
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.
EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin
Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
Job Type: Full-time
Ability to Commute:
- Tempe, AZ 85281 (Preferred)
Ability to Relocate:
- Tempe, AZ 85281: Relocate before starting work (Preferred)
Work Location: Hybrid remote in Tempe, AZ 85281