What are the responsibilities and job description for the Technical Support Specialist position at InfoStride?
Job ID: 803985
Job Title: Senior Technical Support Engineer
Location: 286 Aviation Parkway, Elizabethtown, NC 28337
Work Arrangements: Onsite
Interview: Either Webcam Interview or In Person
Position Summary
We are seeking an experienced Expert Specialist to provide advanced technical support for end-user computing environments. The role is responsible for resolving complex IT incidents, supporting desktop and laptop deployments, managing user accounts and data migrations, and ensuring a high level of customer service across enterprise environments.
Key Responsibilities
Resolve complex IT incidents, service requests, and escalations.
Install, configure, image, and support desktops, laptops, printers, and peripherals.
Support Active Directory, Citrix, email systems, file storage, account management, and data restoration.
Collaborate with infrastructure, network, and application teams to troubleshoot technical issues.
Lead technical projects, coordinate resources, and provide project status updates.
Develop and maintain technical documentation, procedures, and support standards.
Ensure compliance with IT security and data protection policies.
Mentor junior team members and provide technical guidance.
Required Qualifications
7 years of experience in IT support, desktop support, or technical services.
Strong knowledge of Windows environments, hardware/software deployment, networking, Active Directory, and Citrix.
Experience with ServiceNow and incident management processes.
Proven experience in desktop imaging, hardware deployment, printer configuration, and data migration.
Excellent troubleshooting, communication, and documentation skills.
Ability to travel as required.
Preferred Qualifications:
ITIL, Microsoft, or other relevant technical certifications.
Experience supporting large enterprise or government IT environments.