What are the responsibilities and job description for the Customer Relations Representative position at Infoshred?
Join Our Team as a Customer Relations Superstar!
Are you passionate about delivering exceptional service and making a real impact? Infoshred is on the lookout for an enthusiastic and dynamic Customer Relations Representative to join our dedicated team in East Windsor, CT. If you thrive in a fast-paced environment, love solving problems, and have a knack for building strong customer relationships, we want to hear from you!
About Infoshred
Infoshred isn't just another document destruction company we are leaders in secure and confidential information management, with nearly thirty years of experience. Our mission is to provide peace of mind to businesses and individuals by ensuring sensitive information is handled with the utmost care and professionalism. Join a company committed to data protection and excellence!
Your Role and Responsibilities
- Engage with customers via phone and email, providing them with friendly, accurate, and timely information about our services.
- Coordinate and schedule pickups and deliveries with precision, ensuring every customer interaction is seamless.
- Transform customer challenges into positive experiences through effective problem-solving and exceptional communication skills.
- Keep detailed and accurate records of every interaction and transaction, helping maintain the integrity and efficiency of our operations.
- Collaborate cheerfully with our team to enhance service delivery and create innovative solutions for customer satisfaction.
- Identify and pursue opportunities to exceed customer expectations and suggest exciting improvements to our services.
What We're Looking For
- Previous experience in customer service or a related field is a plus, but your passion and communication skills are what truly count.
- Proven problem-solving abilities and a detail-oriented mindset that shines through in everything you do.
- Adept with Microsoft Office applications and ease with navigating CRM software.
- A team player with a positive attitude and a professional demeanor that inspires confidence and builds strong relationships.
- A relentless commitment to elevating customer experiences and making a genuine difference.
Why You'll Love Working with Us
- Competitive salary package that values your contribution and ambition.
- Enjoy a comprehensive health and dental insurance plan to keep you healthy and happy.
- Plan for the future with our 401(k) retirement plan, complete with a company match!
- Embrace work-life balance with generous paid time off and holidays.
- Benefit from continuous training and development opportunities that support your career growth.
- Be part of a positive and inclusive work culture where you're encouraged to innovate and succeed.
If you're ready to take your career to the next level and be part of a company where you can truly shine, apply now and let's create something great together at Infoshred!