What are the responsibilities and job description for the Mail Insert Operator position at InfoSend Inc?
About Us
Since 1996, InfoSend has been a trusted partner in eBilling, ePayment, data processing, and bill print and mail solutions. We help organizations simplify complex processes and deliver critical communications accurately and efficiently.
With operations across California, Texas, Florida, and Illinois, InfoSend continues to grow while staying grounded in what matters most: our people. Our team of 230 professionals includes many long-tenured employees who value stability, collaboration, and doing great work together.
At InfoSend, you will find a workplace where inclusion, growth, and work-life balance are more than just words. We are proud to foster an environment where employees feel supported, respected, and encouraged to build long-term careers.
No experience? No problem. We are happy to train motivated individuals who are ready to learn and build new skills.
Schedule: Monday – Friday, 7:00am - 3:30pm
What you will do:
- Prepare and coordinate mail projects for insertion and fulfillment
- Operate high-speed Bell and Howell and Pitney Bowes inserting machines using barcode scanning and camera validation
- Read and follow detailed job instructions to ensure correct materials, counts, and setup
- Perform quality checks to verify job accuracy and USPS compliance
- Sort, tray, and palletize mail according to USPS regulations
- Apply and reconcile correct postage for each job, including international mail
- Monitor equipment performance and perform basic maintenance and troubleshooting
- Maintain accurate daily documentation, including QC logs and USPS reports
- Collaborate with team members to meet service level agreements (SLAs)
- Assist with other production activities as needed (hand inserting, cross-training, etc.)
- Maintain a clean, organized work area
- Support additional duties as assigned by leadership
What we are looking for
We’re looking for reliable team members who are ready to learn and take pride in their work.
- No prior mail or machine experience required — we will train you
- High School Diploma or equivalent experience
- Basic math skills
- Ability to follow detailed written instructions and job tickets
- Comfortable working in a fast-paced production environment with deadlines
- Ability to stand for extended periods and lift up to 45lbs occasionally
- Self-motivated, dependable, and able to work independently and as part of a team
- Ability to pass a drug screen, background check, and E-Verify
Benefits & Compensation
- Medical, dental, vision, and life insurance
- Supplemental insurance options
- Flexible Spending Account (FSA)
- 401 (k) with generous company match
- Bonus opportunities
- Paid time off, sick time, and holidays
- Casual work environment
- Strong commitment to work-life balance
- Opportunities for growth and advancement
- Employee Assistance Program
- Long-term stability with a people-first company