Network Analyst II

NETWORK ANALYST II

QUALIFICATIONS

• Associate’s degree in a relevant technology field strongly preferred.
• Work experience in a level 1 or 2 technical position responsible for monitoring, testing, and troubleshooting connectivity, hardware and software problems in a Windows environment may be considered in lieu of a degree.
• At least 1 year of experience managing and leading network support, technology implementation projects, end-user application implementation projects, IT construction and maintenance projects, network configuration projects, or other similar technology projects in an enterprise setting.
• CompTIA Network or CompTIA Security required. Applicants without the required certification must obtain one certification within one year of hire. 
• Microsoft 365 Fundamentals certification required. Applicants without the required Microsoft 365 Fundamentals certification must obtain it or higher within one year of hire.
• Understanding of advanced network infrastructure concepts and security practices.
• Leadership experience and advanced problem-solving skills.
• Excellent communication skills and the ability to mentor junior staff.
• Work experience with advanced end-user support, advanced monitoring, testing, and troubleshooting hardware and software problems pertaining to the LAN and WAN.
• Extensive experience problem solving and resolving device and network issues that negatively impact end-user experience.
• Experience in Windows computer installations, management, and configuration.
• Ability to work independently and prioritize tasks effectively.
• Good communication and customer service skills.

REPORTS TO

Help Desk Administrator

ESSENTIAL FUNCTIONS

• Receive and resolve issues from first level support and escalate if necessary.
• Lead network improvement projects and strategic initiatives as directed by senior IT staff.
• Provide second tier support and troubleshooting for more complex network issues.
• Mentor Network Analyst team members and assist with their professional development.
• Participate as necessary as part of the District’s Cybersecurity team.
• Assist the Network Analyst and other IT staff with issues related to the installation, configuration, and other technical issues with desktops, laptops, network peripherals and IoT devices.
• Assist the Network Analyst and other IT staff with issues related to network connectivity issues, including troubleshooting Wi-Fi connectivity and more advanced issues on switches.
• Assist with the management of District identity management platforms.
• Collaborate with the network team to address network-related concerns and escalate issues as needed.
• Participates as necessary as part of the District’s Cybersecurity team.
• Improves technical skills in to solve more complex second tier support issues by reading and researching technical publications.
• Manage network-related projects as directed by other IT staff members.
• Develop and update comprehensive network documentation as required.
• Recommends technical improvements and enhancements to supervisor and other next tier IT staff.
• Stay current with emerging technologies and best practices in network and device management.
• Performs other related duties as requested or assigned.

Evaluation

Performance of this job will be evaluated in accordance with provisions of the Board’s policy on evaluation of personnel.

Salary Information