What are the responsibilities and job description for the Digital Innovation Operations Manager position at Information Technology Senior Management Forum?
Where strategy meets momentum
DuPont’s Digital Innovation team builds AI, automation, and analytics capabilities that help a global science company work faster, smarter, and with greater impact. The team manages a growing portfolio of priorities across the business and needs a strong leader who can turn strategy into disciplined execution.
As the Digital Innovation Operations Manager, you will create the structure, cadence, and visibility needed to keep critical initiatives moving. You will track progress, connect dependencies, surface risks early, and ensure leaders have the information they need to make decisions. Just as important, you will make sure those decisions translate into clear owners, next steps, and completed work.
The ideal candidate brings strong AI and digital fluency, sound judgment, and a builder mindset. They are comfortable operating in ambiguity, creating order where none exists, and improving how teams plan, track, communicate, and deliver. This is a role for someone who can see the whole board, spot what might slow progress, and build practical ways of working that scale.
How You’ll Create Impact
Keep strategic initiatives moving
You own the operating rhythm of the Digital Innovation portfolio: planning cycles, governance forums, leadership reviews, and the follow-through that happens between them. You track progress across AI, analytics, automation, and digital enablement initiatives, map the dependencies that connect them, and drive the conversations that unblock delivery. Risks, resource constraints, and cross-functional snags get named early and escalated with a recommendation attached, not just a flag.
Turn information into decisions
Leaders across IT and the businesses depend on a clear, current picture of where the portfolio stands. You gather that picture from program teams, vendors, and Center of Excellence partners, then shape it into executive updates, dashboards, and briefing materials that are short, honest, and decision ready. You frame the choice, lay out the trade-offs, capture what was decided, and close the loop on actions.
Build the ways of working
You help people successfully adopt the capabilities we deliver. From AI enablement and training programs to communications, stakeholder engagement, and change management, you ensure new ways of working become lasting habits. You champion responsible AI practices and help teams realize measurable value from the technologies we introduce.
Build the operating system for delivery
Jira is becoming the backbone of how Digital Innovation plans and tracks work, and this role owns that transition. You will define the project and workflow design, configure boards, backlogs, and reporting to match how the team delivers, and partner with platform support teams on administration and integrations. Just as importantly, you will drive adoption: onboarding teams, running training, writing the documentation people reach for, and steadily raising data quality until Jira is the single trusted source of portfolio status.
What Success Looks Like in Year One
Three months
You know every active initiative, its owner, its timeline, and its risks, and the leadership update cadence is running on a predictable schedule. Jira is properly configured and fully deployed across the team's core programs with agreed workflows and fields, and every team is onboarded and trained.
Six months
Portfolio status is pulled from Jira rather than assembled by hand, and leadership reviews start from live data.
Twelve months
Decisions, actions, and dependencies live in one place, and the operating rhythm holds.
What You Bring
We care more about how you think and operate than about a specific title on your resume. The people who thrive here tend to bring:
Program management depth: planning, prioritization, risk management, decision tracking, and relentless follow-through.
Experience delivering initiatives at the enterprise scale involving AI, automation, and analytics.
Curiosity and a learner mindset that keeps pace with emerging technologies.
Adoption and change management, including knowledge of the ADKAR model.
Hands-on Jira experience, including project and workflow configuration, backlog and board design, and reporting; Confluence and other work management tools are a plus.
Executive communication skills: the judgment to know what a leader needs to see, and the discipline to say it in one page.
Working knowledge of Microsoft Collaboration tools including M365, Sharepoint, PowerBI, Teams, etc…
Data storytelling: the ability to compile information from multiple sources and shape it into a clear, compelling story that helps leaders understand progress, value, and next steps.
A talent for creating structure in ambiguous environments and keeping teams aligned on priorities, owners, and next steps.
Strong influential leadership skills and the ability to build trust quickly with business partners, functional leaders, and technical teams.
High ownership, sharp attention to detail, sound judgment, and comfort managing competing priorities.
Education & Experience
Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or a related field.
10 years in technical project management, program management, business operations, or a closely related role.
5 years supporting digital, AI, automation, analytics, or enterprise technology initiatives.
Demonstrated experience deploying or administering a work management platform such as Jira, including driving adoption across teams.
Experience working with cross-functional teams in a complex, global enterprise environment.
Why You'll Want This Role
You will work alongside data scientists, analytics leaders, designers, and business partners on emerging technology that is genuinely new to the company, and you will help decide how DuPont adopts it responsibly.
This is also a builder's role. The processes, the reporting, the Jira environment, the operating rhythm - you will shape all of it, and the way this team works a year from now will look the way you designed it. If you want scope, proximity to decision-making, and a portfolio of work that matters, this is the seat.
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