What are the responsibilities and job description for the Stamford Global HQ – Welcome Ambassador and Office Coordinator position at Information Services Group?
Stamford Global HQ – Welcome Ambassador and Office Coordinator
Wanted: dynamic and creative individuals ready to connect with a like-minded team. You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn’t mean you’ve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there.
Position Overview
The Stamford-based Welcome Ambassador and Office Coordinator serves as the first point of contact for clients, guests, and employees at our Stamford headquarters. This is a four day per week, in-office role with the incumbent expected to be in the office Monday – Thursday. This role ensures the smooth operation of the office by managing administrative tasks, coordinating logistics, and maintaining a professional and welcoming environment. The ideal candidate is highly organized, proactive, and capable of managing multiple priorities and ad-hoc assignments with discretion and professionalism.
Responsibilities
Reception & Guest Services
- Greet and assist clients, visitors, and employees with professionalism and courtesy.
- Maintain a clean, organized, and secure reception area.
- Monitor visitor access and ensure building security protocols are followed.
- Answer and direct incoming calls; respond to general inquiries.
- Coordinate guest office assignments and conference room bookings.
- Organize catering, tech preparation, and logistics for in-office meetings, executive meetings, trainings, and events.
- Ensure meeting rooms are prepped and returned to order post-use.
Office Operations & Facilities Management
- Oversee daily office operations including vendor management, supply inventory, and maintenance coordination.
- Manage relationships with service providers (e.g., water, coffee, cleaning, catering).
- Monitor and replenish office supplies, beverages, and kitchen items among others; ability to lift boxes up to ten pounds.
- Order and replenish in-office snacks, beverages, including coffee and coffee machine sanitation and servicing
- Coordinate building access, ID badges, parking permits, and guest passes.
- Liaise with building management for repairs, alerts, and maintenance needs.
- At the discretion of the Office Manager, supervise mail handling, shipping, and courier services.
Administrative Support
- Provide executive support to senior leaders including calendar coordination, travel arrangements, and expense reporting.
- Support badge setup and workspace coordination for new hires.
- Maintain confidentiality of sensitive information, especially related to board and executive matters.
Event & Meeting Coordination
- Plan and execute in-office and off-site events including birthdays, holidays, and happy hours.
- Assist with logistics for board and executive meetings, including technology setup and catering.
- Perform dry runs of meeting room technology and coordinate with IT for support.
Required Skillsets
- This role is located in Samford, CT.
- Proven experience in office management, reception, or administrative coordination.
- Strong interpersonal and communication skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency in Microsoft Office Suite and familiarity with conferencing tools.
- High level of discretion and professionalism.
- Comfortable interacting with senior executives and external guests.
Education
- Bachelor's Degree in related field desirable
At ISG, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be.
The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands.