What are the responsibilities and job description for the IT Support Specialist position at Information Security Media Group (ISMG)?
About Us
ISMG is a global intelligence firm and media powerhouse, leading the way in cybersecurity, enterprise IT, and digital transformation. With 10 brands, 38 digital media properties, and over 400 premier events annually—ISMG connects a network of over 2M executives, decision-makers, and innovators with the insights and opportunities they need to stay ahead.
The Opportunity
We are seeking a proactive and detail-oriented IT Support Specialist to join our team at our Princeton HQ! In this role, you will play a critical part in ensuring smooth day-to-day IT operations by providing hands-on technical support, managing equipment, and helping maintain the security and stability of our technology environment.
This is a unique opportunity to make an immediate on the efficiency and security of our operations. You’ll gain exposure to a broad range of IT support functions, collaborate with leadership, and contribute directly to delivering a seamless technology experience for our teams. The ideal candidate is a problem-solver with strong technical skills, excellent communication abilities, and a customer-first mindset.
What You'll Do
- Serve as the first point of contact for break/fix issues and daily technical support needs in the Princeton office.
- Oversee the deployment, return, and lifecycle management of company devices; maintain accurate equipment inventory and conduct regular audits.
- Identify and resolve patching failures to ensure systems remain updated and secure.
- Monitor alerts from security tools and remediate vulnerabilities in a timely manner.
- Provide reliable in-person support for staff in both the Princeton and NYC offices.
- Act as primary support for US time zone during manager absences; collaborate with IT team members in India and across other locations to ensure seamless global coverage.
- Maintain accurate records of support activities, troubleshooting steps, and resolutions to improve efficiency and knowledge sharing.
What You Bring To The Table
- Bachelor’s Degree in Computer Science, Information Technology, or a related field (or equivalent professional experience).
- Experience providing Tier 1 and Tier 2 IT support in a fast-paced professional office environment.
- Strong knowledge of computer hardware, operating systems (Windows and Mac), and common business applications.
- Experience with device imaging, software deployment, and endpoint management tools.
- Familiarity with patch management, vulnerability monitoring, and endpoint security solutions.
- Excellent troubleshooting skills with a structured and methodical approach to problem-solving.
- Strong interpersonal and communication skills with the ability to support users of varying technical levels.
- Ability to manage multiple tasks, set priorities, and meet deadlines independently.
- Willingness to travel occasionally to support the NYC office.
🎯 Why ISMG?
- High-growth, global organization with clear momentum and market leadership
- Collaborative team of innovative thinkers and creative professionals
- Supportive culture that values autonomy and excellence
- Continuous learning and professional development
👉 Ready to be part of something bigger? Apply now or visit ISMG.io to learn more!
📍Location: ISMG HQ — Princeton, NJ (on-site Mon–Fri) occasional travel to our NYC office
Salary : $60,000 - $75,000