What are the responsibilities and job description for the Customer Success Manager position at Information Security Media Group (ISMG)?
About Us
ISMG is a global intelligence firm and media powerhouse, leading the way in cybersecurity, enterprise IT, and digital transformation. With 10 brands, 38 digital media properties, and over 400 premier events annually—ISMG connects a network of over 2M executives, decision-makers, and innovators with the insights and opportunities they need to stay ahead.
The Opportunity
We’re seeking a strategic, proactive, and highly organized Client Success Manager to join our fast-growing Digital Campaigns team. This is a high-impact, client-facing role focused on driving campaign success, strengthening client relationships, and delivering a best-in-class customer experience across a large portfolio of digital marketing programs.
This role is ideal for someone who thrives in a fast-paced environment, enjoys balancing multiple priorities, and brings a consultative, solutions-oriented mindset to client management. More than a traditional “issue-response” CSM, we’re looking for someone who can act as a strategic campaign partner — proactively guiding clients, identifying opportunities, and owning the narrative and success of each engagement.
You’ll collaborate closely with Sales, Operations, and Leadership teams while serving as a trusted advisor to clients across the cybersecurity and enterprise technology landscape.
What You'll Do
- Manage a high volume of concurrent digital marketing campaigns while ensuring timelines, deliverables, and client expectations are consistently met.
- Serve as the primary point of contact for clients throughout the campaign lifecycle, building trusted relationships through proactive communication, strategic guidance, and exceptional service.
- Lead client touchpoints including campaign kickoffs, insight calls, performance reviews, and strategic planning discussions.
- Monitor campaign performance, analyze KPIs, identify trends, and proactively address risks or gaps to ensure successful outcomes.
- Partner closely with Account Executives and internal stakeholders to support client retention, growth opportunities, and overall account success.
- Translate campaign performance data into actionable recommendations and strategic insights for clients.
- Collaborate cross-functionally with Campaign Operations, Sales, Product, and Leadership teams to deliver a seamless customer experience.
- Contribute to process improvements, operational efficiency initiatives, and evolving best practices as the Customer Success function continues to scale and mature.
- Maintain accurate documentation, client notes, and campaign tracking within Salesforce, Monday.com, and other internal systems.
What You Bring to the Table
- Bachelor’s degree in Marketing, Communications, Business, or a related field preferred.
- 3–5 years of experience in a client-facing Customer Success, Account Management, Campaign Management, Sales Planning, Client Services, or Digital Marketing role.
- Strong preference for candidates with experience in B2B media, ad tech, digital publishing, agency, or integrated marketing environments.
- Proven ability to manage multiple high-volume campaigns simultaneously with strong attention to detail, organization, and follow-through.
- Excellent communication and relationship-building skills, with the ability to confidently engage with clients, internal stakeholders, and executive-level contacts.
- Strategic and proactive mindset with strong problem-solving abilities and a sense of ownership over client outcomes.
- Comfortable navigating ambiguity, adapting quickly, and operating independently in a growing and evolving team environment.
- Ability to analyze campaign performance data, identify trends, and communicate insights effectively.
- Experience with Salesforce, campaign management platforms, or project management tools such as Monday.com is a plus.
- Familiarity with cybersecurity, enterprise technology, digital media, or B2B marketing is strongly preferred.
Why ISMG?
- Join a global, fast-growing media and intelligence organization at the forefront of cybersecurity, AI, and enterprise technology.
- Be part of a highly collaborative, evolving Customer Success organization with significant opportunity for growth and career development.
- Work alongside talented sales, operations, editorial, and marketing professionals driving impactful client programs for leading enterprise brands.
- Gain exposure to strategic client partnerships, innovative digital campaign solutions, and executive-level stakeholder engagement.
- Thrive in a culture that values accountability, initiative, collaboration, and continuous improvement
👉 Ready to be part of something bigger? Apply now or visit ISMG.io to learn more!