Network Technician Candidate must be a CURRENT SC resident-W2 Only

Network Technician Candidate must be a CURRENT SC resident-W2 Only

Location: Columbia, SC

Duration of the Contract: 6 Months Contract with possibility of extensions.

Interview Process: 1st round virtual, potentially 2nd round onsite

Job Description:

The Network Support Specialist will be responsible for supporting and maintaining the Agency network infrastructure and Office 365 tenant, ensuring reliable connectivity and access across all critical sites. This role includes both routine and limited on-call responsibilities for our critical sites, with a focus on wired and wireless networking, account management, and infrastructure projects.

Daily duties / responsibilities:

Help Desk & Ticket Management

• Respond to and resolve help desk tickets related to:
• Respond to Wired and wireless network issues
• Network account onboarding and offboarding via custom scripts
• Infrastructure-related incidents

On-Call Support Rotation

• Level 1 Support: On-call every 3 weeks for critical site support (Network

outages)

• Level 2 Support: On-call every 3 weeks (alternating with Level 1) for escalated

issues at critical sites

Infrastructure Projects

• Assist in network rollouts, upgrades, and cleanup efforts
• Participate in planning and execution of infrastructure improvements
• Support documentation and inventory of network assets

Administrative & Technical Expertise

• Provide support for Microsoft administrative tasks, including:
• Entra ID (Azure AD) management
• Group policy and user provisioning
• Microsoft 365 administration

Assist with server administration tasks, including:

• Basic Windows Server maintenance
• Monitoring and performance tuning
• Patch management and updates

Required Skills:

• 5 Years of experience with Microsoft Entra ID and general Microsoft administration
• 5 years of experience with Windows Server environments
• 10 years of experience in troubleshooting skills in networking (wired/wireless)
• 5 years' experience responding to help desk requests via ticketing system

Preferred Skills:

• Experience with Deskpro ticketing system

• Experience with Active Directory, DNS, and Group Policy
• Experience with RuckBrocade network switches.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.