What are the responsibilities and job description for the Help Desk Technician position at Information Resource group, Inc.?
Job Description
Job Description
Title : Help Desk Technician
Duration : 12 Months
Location : Nashville, Tennessee
IT Help Desk Technician responsibilities include serving as the first point of contact for customers seeking technical assistance over the phone or email and performing remote troubleshooting through diagnostic techniques and pertinent questions.
- Customer Support for DHS Applications
- Following up with customers to ensure full resolution of issues
- Installing or changing software to fix issues
- Remotely accessing software to resolve issues
- Diagnosing problems
- Reset AD and mainframe passwords and unlock accounts
