What are the responsibilities and job description for the CSM certified Agile/Scrum lead and coach position at Information Resource group, Inc.?
Role: CSM certified Agile/Scrum lead and coach
Location: Madison, WI – Hybrid
Interview Process: Teams Interview with Camera ON
Duration: 06/30/2026
\ Candidate Must be a WI resident or willing to relocate to WI at candidates' expense. Remote with the potential requirement to come onsite when needed (once every couple of months).
Project Details: This position is responsible for leading and coaching a project team on a hybrid project methodology combining PMI Project Management best practices and agile practices to deliver products and services to state schools and internal customers.
- Minimum 2-5 years' experience using Agile/Scrum Development Methodology
- Minimum 2 -5 years experience in PMI- Project Management Methodology (Defining Scope, Stakeholder Analysis, RACI, Project Charter, Project Estimations, Risk Assessments, Budget tracking etc..)
- Minimum 2-5 years' Prepare business requirements and functional specifications
- Minimum 2-5 years' Ability to effectively refine and maintain a product backlog
Required Skills:
- Minimum 2-5 years’ experience using Agile/Scrum Development Methodology with CSM Certifications
- Minimum 2-5 years’ experience with PMI’s Project Management deliverables
- Strong written and verbal communication skills
- Demonstrates experience facilitating meetings and an understanding of facilitation techniques
- Ability to work in a team environment as well as independently within established guidelines
- Process a fundamental understanding of end-to-end customer experience integration and dependencies
- Experience writing user stories with clearly defined acceptance criteria
- Ability to facilitate UAT efforts
- Experience at refinement, story splitting, estimation, velocity, retrospectives, and other scrum techniques
- Experience in creating documentation such as project charter, risk analysis, stakeholder analysis and engagement, decision logs, project estimation and timelines, project status reports, road maps, project close out reports
- Experienced in leading CRM-focused projects, overseeing end-to-end implementation, optimization, and integration of CRM platforms to support business objectives.
- Skilled in managing stakeholder expectations, coordinating cross-functional teams, and leveraging CRM insights to inform strategy and improve customer experience.
Required Technical Skills:
- Ability to grasp technical concepts and communicate to developers in a .NET based development environment
- Experience using Microsoft Azure DevOps, or equivalent software, to manage user stories and sprint backlogs.
- Proficiency with leading CRM systems (Microsoft Dynamics 365) including configuration, data structures, workflows, and integrations.
Preferred Experience:
- Experience working with education software systems at school, district, or state levels.
- Knowledge of data warehousing and reporting
- Proficient in using Asana and Azure DevOps Boards to manage project timelines, assign and track tasks, monitor progress, and facilitate cross-functional team collaboration throughout the project lifecycle.
