What are the responsibilities and job description for the Program Manager– IT PMO position at Infor?
This role will be responsible for optimizing productivity and nurturing program success from inception through operational optimization. Program Manager will also be a key driver of innovation at the core of IT PMO, spearheading AI-based transformation initiatives that enhance program management capabilities, accelerate decision-making, and increase overall value delivery. This role involves providing leadership in the implementation of portfolio and program management best practices, as well as mentoring and coaching team members to build a high-performing organization.
A Day in The Life Typically Includes:
* Follow PMO framework guidelines to manage multiple related projects, ensuring on-time delivery, budget adherence, and alignment with strategic business goals.
* Establish and enforce program governance structures, implement robust escalation paths, performance tracking, and risk mitigation strategies to maintain control and transparency.
* Identify and manage project dependencies, impacts, and gaps to integrate outputs into a cohesive, value-driven program delivery and champion and facilitate the adoption of Scaled Agile Framework (SAFe) methodologies, including organizing and leading Scrum of Scrums meetings to ensure cross-team coordination and alignment.
* Drive innovation within the PMO by identifying opportunities to leverage AI-based tools and methodologies, enhancing program management efficiency, decision-making, and value delivery and own program-level reporting, providing clear, timely updates to stakeholders and executive leadership.
* Create and maintain master-level program plans and roadmaps, coordinating with Portfolio Managers and business partners on upcoming demand and priorities.
* Schedule and lead Governance Board meetings to guide program demand prioritization and decision-making processes.
* Assess, estimate, and optimize resource allocation by coordinating with multiple supervisors to balance scope, cost, and capacity for maximum delivery effectiveness and drive post-project value realization efforts, ensuring that planned benefits are achieved and sustained.
Required skills:
* Experience tracking and reporting on project value delivered, ensuring programs achieve measurable business outcomes and some exposure to KPI metrics for PMO.
* Experience managing complex technology programs comprised of multiple interdependent projects within a dynamic environment.
* Experience with program and portfolio management methodologies, frameworks, and best practices.
* Experience establishing and implementing governance, risk management, and performance reporting mechanisms to drive accountability and transparency.
* Experience using Jira for project management, including building and maintaining portfolio-level dashboards that provide real-time visibility into program status, risks, and key metrics.
* Experience building, growing, and leading high-performing teams of IT project managers while ensuring alignment with strategic objectives and maintaining high employee engagement.
Preferred skills:
* Experience with AI tools and platforms applied in project or program management.
* Experience driving digital transformation initiatives and embedding automation or AI-driven workflows in PMO processes.
* Experience with business intelligence and leveraging data-driven insights for program decision-making.
Hybrid-Dallas, Texas or Alpharetta, Georgia
About Infor
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
For more information visit www.infor.com
Our Values
At Infor, we strive for an environment that is founded on a business philosophy called [1] Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.
We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.
At Infor we value your privacy that’s why we created a policy that you can read [2] here.
References
Visible links
1. https://www.kochind.com/about/business-philosophy
2. https://www.infor.com/about/privacy
A Day in The Life Typically Includes:
* Follow PMO framework guidelines to manage multiple related projects, ensuring on-time delivery, budget adherence, and alignment with strategic business goals.
* Establish and enforce program governance structures, implement robust escalation paths, performance tracking, and risk mitigation strategies to maintain control and transparency.
* Identify and manage project dependencies, impacts, and gaps to integrate outputs into a cohesive, value-driven program delivery and champion and facilitate the adoption of Scaled Agile Framework (SAFe) methodologies, including organizing and leading Scrum of Scrums meetings to ensure cross-team coordination and alignment.
* Drive innovation within the PMO by identifying opportunities to leverage AI-based tools and methodologies, enhancing program management efficiency, decision-making, and value delivery and own program-level reporting, providing clear, timely updates to stakeholders and executive leadership.
* Create and maintain master-level program plans and roadmaps, coordinating with Portfolio Managers and business partners on upcoming demand and priorities.
* Schedule and lead Governance Board meetings to guide program demand prioritization and decision-making processes.
* Assess, estimate, and optimize resource allocation by coordinating with multiple supervisors to balance scope, cost, and capacity for maximum delivery effectiveness and drive post-project value realization efforts, ensuring that planned benefits are achieved and sustained.
Required skills:
* Experience tracking and reporting on project value delivered, ensuring programs achieve measurable business outcomes and some exposure to KPI metrics for PMO.
* Experience managing complex technology programs comprised of multiple interdependent projects within a dynamic environment.
* Experience with program and portfolio management methodologies, frameworks, and best practices.
* Experience establishing and implementing governance, risk management, and performance reporting mechanisms to drive accountability and transparency.
* Experience using Jira for project management, including building and maintaining portfolio-level dashboards that provide real-time visibility into program status, risks, and key metrics.
* Experience building, growing, and leading high-performing teams of IT project managers while ensuring alignment with strategic objectives and maintaining high employee engagement.
Preferred skills:
* Experience with AI tools and platforms applied in project or program management.
* Experience driving digital transformation initiatives and embedding automation or AI-driven workflows in PMO processes.
* Experience with business intelligence and leveraging data-driven insights for program decision-making.
Hybrid-Dallas, Texas or Alpharetta, Georgia
About Infor
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
For more information visit www.infor.com
Our Values
At Infor, we strive for an environment that is founded on a business philosophy called [1] Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.
We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.
At Infor we value your privacy that’s why we created a policy that you can read [2] here.
References
Visible links
1. https://www.kochind.com/about/business-philosophy
2. https://www.infor.com/about/privacy
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