What are the responsibilities and job description for the Ridge Hill | Guest Services Representatives position at Infoplace USA?
Ridge Hill, located in Yonkers, New York, is currently seeking part time Guest Service Representatives to handle guest inquiries within the shopping center's Guest Service Department. The primary goal of the position is to ensure that all guests visiting Ridge Hill receive a high level of quality service that is expected from a top tier center. The ideal applicant will possess a thorough knowledge of the trade area surrounding the shopping center, as well as upcoming events, and will be able to handle all guest inquiries.
Responsibilities:
- Interact with and provide directional information to guests
- Greet customers in a friendly manner
- Answer inbound calls to the Guest Service Desk
- Provide information about stores within the shopping center including product information
- Provide information concerning mall events and activities
- Process gift card transactions and promote the program in order to exceed shopping center's goals
- Provide information regarding local attractions, transportation and dining
- Arrange transportation and restaurant reservations
- Assist with internal mall marketing promotions
- Troubleshoot and diffuse guest issues
- Participate in training and education programs
- Provide Guest Service Manager with observations, guest comments, and recommendations
- Inventory control
- Continually exceed guest expectations
Qualifications:
- Strong customer service orientation
- Previous cash handling experience
- Outstanding communication skills, both written and oral
- Professional appearance and presence
- Ability to work within a team environment and interact well with others
- Self-motivated
- Strong work ethic
- Strong problem solving ability
- Diplomatic
- Courteous and pleasant manner
- Friendly
- Smile
- Accurate and detail oriented
- PC knowledge (Internet navigation as well as Word, Excel, etc.)
Guest Service Representatives must be available for a variety of shifts, including a mix of days, nights, and weekends. Compensation for the part time guest service representative positions is $15.00/hour.
Applicants may also apply in person at the Guest Service Desk Ridge Hill.
Job Type: Part-time
Pay: $15.00 per hour
Benefits:
- 401(k)
- Flexible schedule
Shift:
- Day shift
Weekly day range:
- Monday to Friday
- Weekend availability
Work setting:
- In-person
Work Location: In person
Salary : $15 - $0