What are the responsibilities and job description for the Client Relations Representative - REMOTE position at InfoMart, Inc.?
InfoMart is a fast-growing global technology company with an established foundation of over 30 years' experience as a US screening & data provider. Our work hard-play hard environment has been consistently recognized with best place to work awards, and our and industry-leading processes push us to the top of technology and security “best in breed” lists. InfoMart is a proven innovator with numerous first-to-market technologies and cutting-edge products. We were recently the first in our industry to launch a biometric identity screening mobile application.
A career at InfoMart will be a challenging and fast-paced, yet fun, community-based environment that has programs focused on healthy living, charitable giving, professional development, and more.
Position Summary
Provide superior customer service to InfoMart’s clients in order to foster a strong provider partnership.
Essential Job Functions
- Provide strong customer service foundation to InfoMart’s current and potential clients.
- Complete and maintain new client and applicant setups, service agreements, and manuals. Set up new accounts in system.
- Provide customer service through in and outbound calls. Interpret, resolve, and follow up with client issues or opportunities.
- Maintain client inquiry related forms/documents.
- Provide customers with turnaround, account status and applicant reports.
- Gather daily numbers for monthly report and management team.
- Complete and submit daily, weekly, and monthly reports for management.
- Attend meetings as required.
- Backup all processing departments when needed.
- Provide supporting information to other processing departments upon request.
- Construct and maintain profiles.
- Provide QA profiles on demand for other internal departments.
- Rebuild profiles when supplemental information is received on an applicant.
- Participates and provides expertise as a member of the Client Relation’s department team.
Job Requirements
Education
Bachelor’s degree in related field or equivalent experience preferred.
Experience
Incumbent should possess at least one year of progressive customer service and/or marketing experience. Must be able to work well under intense pressure, be able to juggle multiple projects simultaneously, and have excellent interpersonal and communication skills. Must also have an excellent sense of priorities. Criminal Justice related knowledge a plus.
Knowledge/Skills/Abilities
Working knowledge of personal computers. Strong planning, organization, and execution skills imperative. Maintain current knowledge of criminal records and results interpretation. Must be able to achieve set goals, meet deadlines, and work in a face-paced environment. Knowledge in Criminal Justice processes helpful. Superior verbal and written communication skills. Effective analytical and problem-solving skills. Ability to conduct analysis determining needs and discover resources to support those needs. Ability to tie together productivity and performance measures.
Core Competencies
Planning & Execution, Problem Solving, Team Work, Assertiveness, Coaching, Quality Management, Handles Pressure, Fosters Teamwork, Strong Customer Orientation, Commitment to Company Values, and Results Driven.
Local candidates only, no relocation support available.
Only candidates authorized to work in the US will be considered.
All job applicants will undergo testing for presence of illegal drugs as a condition of employment.
NO PHONE CALLS OR FAXES PLEASE***