What are the responsibilities and job description for the Helpdesk Analyst position at Infologitech?
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Job Position : GA DDS Level 1 Help Desk Analyst
Job Location : 2206 East View Parkway Conyers, GA 30013
Job Duration : 7 Months
Job Description :
LOCAL CANDIDATES
*This position is located at DDS Headquarters in Conyers, Georgia*
*Bilingual, Spanish highly preferred*
**Do NOT submit candidate previously submitted to #762935 & #765352 & #774574 & #776101 **
*MUST have IT Help Desk Call Center exp*
Required / Desired Skills
- Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college Required
- Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory. Required 2 Years
- Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA’s until resolved. Required 2 Years
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. Required 2 Years
- Answer user inquiries regarding computer software or hardware operation to resolve problems. Required 2 Years
- Bilingual - Spanish Highly desired
- IT Help Desk Call Center exp Required 2 Years
Thanks and Regards,
Pushpa Nath
Job Type: Contract
Pay: $18.00 - $20.00 per hour
Work Location: In person
Salary : $18 - $20