Helpdesk Analyst

Hi,
Hope you are doing Great!

Job Position : GA DDS Level 1 Help Desk Analyst

Job Location : 2206 East View Parkway Conyers, GA 30013

Job Duration : 7 Months

Job Description :

LOCAL CANDIDATES

*This position is located at DDS Headquarters in Conyers, Georgia*

*Bilingual, Spanish highly preferred*

**Do NOT submit candidate previously submitted to #762935 & #765352 & #774574 & #776101 **

*MUST have IT Help Desk Call Center exp*

Required / Desired Skills

• Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college Required
• Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory. Required 2 Years
• Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA’s until resolved. Required 2 Years
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. Required 2 Years
• Answer user inquiries regarding computer software or hardware operation to resolve problems. Required 2 Years
• Bilingual - Spanish Highly desired
• IT Help Desk Call Center exp Required 2 Years

Thanks and Regards,

Pushpa Nath

Job Type: Contract

Pay: $18.00 - $20.00 per hour

Work Location: In person

Salary : $18 - $20