What are the responsibilities and job description for the Help Desk Analyst position at Infologitech?
Hi,
Hope you are doing Great!
Job Position : IA-DOM-DOIT-NE1-IWD HELPDESK
Job Duration : 6 Months
Location : 1000 east Grand Avenue, Des Moines, IA 50319
Complete Description:
This is an ONSITE position that requires a resource to be in the office 5 days per week. Limit submittals to local candidates.
Skill Required / Desired
- Industry certification (A , Network , MCP, etc) Required 4 Years
- 4 years of relevant experience and preferred education of 2 year degree or equivalent technical study Required 4 Years
- Experienced in PC (desktop/laptop/thin client) support – both desk side and remotely Required 4 Years
- Windows 7/10 installation, patching, and troubleshooting Required 4 Years
- Ability to troubleshoot issues with Microsoft 2019 Required 4 Years
- Windows networking TCP/IP Configuration and troubleshooting Required 4 Years
- Escalate issues to next level support and or management accordingly Required 4 Years
- Ability to troubleshoot issues with Microsoft Edge and Google Chrome Required 4 Years
- Demonstrated experience providing support with remote tools Required 4 Years
- Ability to install and troubleshoot issues with a variety of in-house developed and 3rd party software Required 4 Years
- Troubleshoot desktop and network printers issues Required 4 Years
- Experienced in Google Workspace products Required 4 Years experience in Apple device support (iPad, iPhone) Required 4 Years
- Experience with hard drive encryption – preference for Bitlocker and McAfee Required 4 Years
- Ability to modify system registry Required 4 Years
Thanks and Regards,
Pushpa Nath
Job Type: Contract
Pay: $23.82 - $32.00 per hour
Work Location: In person
Salary : $24 - $32