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Objective:
• Epic Cadence certified analyst to perform full scale assessment of current scheduling system and workflows, providing a recommendation for improvements, changes, and project plan to optimize the current Custody Health Services scheduling performance and processes.
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Typical Deliverables:
1) Objectives
• Assess current workflows and system functionality across operations.
• Collaborate with Operations to define options, constraints, and requirements.
• Propose alternative solutions with recommended approaches and timeframes.
• Rebuild workflows aligned to agreed requirements and standards.
• Provide training and go live support for new workflows and functionality.
2) Scope of Services
2.1 Discovery & Analysis
• Review existing workflows, SOPs, and system configurations.
• Conduct stakeholder interviews (Operations, IT, Compliance, Training).
• Map “as is” processes, pain points, handoffs, and data flows.
• Evaluate technical and operational constraints (e.g., role based access, facility policies, Custody alignment).
• Produce a gap analysis and prioritized improvement list.
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2.2 Requirements & Solution Options
• Facilitate workshops to capture functional/non functional requirements.
• Define acceptance criteria and measures of success.
• Draft up to three solution options (including “no regrets” quick wins), with pros/cons, effort, risk, cost, and timeline.
• Recommend a preferred approach and implementation plan.
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2.3 Workflow Redesign & Configuration
• Design “to be” workflows (diagrams, swimlanes).
• Update system configuration, roles, and permissions to support redesigned workflows.
• Create test cases and execute configuration/unit testing.
• Coordinate User Acceptance Testing and incorporate feedback.
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2.4 Training & Enablement
• Assist Instructional Designer (ID) to develop role based training (User, Supervisor, Administrator).
• Assist ID with production training assets: quick start guides, job aids, videos, and knowledge base articles.
• Assist with delivery of instructor led sessions (onsite/virtual) and train the trainer, if needed.
• Establish plan for post go live support channels and office hours.
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2.5 Release & Stabilization Support
• Plan cutover (communications, blackout windows, rollback plan).
• Support go live across designated facilities.
• Monitor adoption, performance, and error rates.
Onsite Visits & Security Requirements
• Facilities: (2) Adult correctional facilities.
• Clearances: Contractor personnel shall meet background checks and clearance requirements per facility policy (e.g., compliance, fingerprinting, badge issuance).
• Onsite Protocols: Adhere to safety, equipment restrictions, contraband policies, and escorted movement rules.
• Data Handling: No sensitive data leaves premises without authorization; encryption at rest/in transit; least privilege access.
• Devices: Only approved, hardened devices; disable prohibited peripherals; follow facility network access procedures.
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REQUIRED SKILLS & ABILITIES
• Manage complex project planning, analysis, development, build, testing and Implementation.
• Perform in depth analysis of workflows, data collection, report details, and other technical issues in support of technical and business decision making efforts associated with Epic Software.
• Collaborate with stakeholders.
• Interact with vendors and other to identify, prioritize and recommend alternate solutions and risk mitigation strategies.
• Assist staff in developing practices to improve configuration and documentation processes.
• Designs, develops, modifies and implements testing processes including scripts, recording test results, facilitating end user testing.
• Facilitates and attends meetings with stakeholders to review end user and tracking and trending issues, workflow problems, system capabilities, monitoring feedback and potential system enhancement needs.
• Collaborate with others as needed for Epic native reporting.
• Investigates, designs, develops, tests, and implements Epic native reports and dashboards.
• Ability to be onsite for Initial system review, as business requires, and implementation.
• Ability to pass background check security and be onsite in adult correctional facilities.
• Ability to travel between site locations.
• Experience in business Analysis, build and adjustment of existing workflows.
• Coordinate and communicate with process stakeholders
• Lead meetings and resolve conflicts
• Work with minimal guidance
• Customer service principles.
• Communicate effectively, both orally and in writing.
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Certifications:
• Epic Cadence (Required)
• Epic Referrals (Desired)
