Field Operations Specialist

Must be able to travel as needed between 37 ACS sites in NYC 5 Boroughs including 24x7x365 sites Client Center and 2 Secure Detention Center facilities.

NEED candidates with hands-on network infrastructure, MDF/IDF room management, structured cabling, switches, patch panels, and on-site IT support experience.

Job Description:

The Department seeks Field Operations Specialist who will be responsible for managing IT Technology Rooms (MDF, IDF, Datacenter).

Infrastructure -

The Infrastructure unit is responsible for IT Infrastructure management for dept which comprised of five operational areas: Server Operations, Network Operations, Datacenter & IT Operations, Systems Design & Architecture, and Specialized Applications Support. Server Operations oversee and mange server environment consisting of 400 physical/virtual servers, at our datacenter and remote sites (configuring, patching, provisioning, vendor management, etc.). Network Operations oversee and manage entire network landscape. This includes our datacenter, Switching, Routing LAN/WAN/WWAN connectivity, VPN/Remote Access, Storage (SAN/NAS), Data security, all IT footprint throughout all 37 dept offices in five boroughs consisting of 200 network gears.

Scope of Work:

Field Operations Specialist is responsible for managing IT Technology Rooms (MDF, IDF, Datacenter). The candidate specific duties will include:

• Validate Daily Operations of the Equipment installed in the IT Operations Rooms in offices located across the assigned Borough

• Install, Connect and Configure Backup Power Supplies (UPS) and Power Distribution Units (PDU) to connect Hardware Equipment

• Maintain an updated inventory of all Hardware Equipment Installed in the IT Operations Rooms in offices located across the assigned Borough

• Maintain clean and organized the IT Operations Rooms in offices located across the assigned Borough

• Act as a Point of Contact with Vendors for all Hardware Equipment Installed in the IT Operations Rooms in offices located across the assigned Borough for equipment deliveries and equipment replacement

• Work in conjunction with other Infrastructure groups to identify and resolve any issues affecting the Hardware Equipment installed in the IT Operations Rooms in offices located across the assigned Borough

• Perform Hardware Equipment Replacement for failed components in coordination with ACS Infrastructure Groups and Product Vendors (Hard Disk, Power Supplies, RMAs)

• Rack and Stack Hardware Equipment (Servers, Switches, Routers, Hardware Appliances, Wireless Access Points) as required

• Perform Commissioning of UPS, PDU, Environmental Monitoring Devices (Cooling, Humidity)

• Perform Network Patching (Connecting Patch Cords to Switches, Routers, Data Circuit CPE, Servers, Hardware Appliances)

• Completing Circuit Cutovers in coordination with NYC OTI and ACS Infrastructure Network and Telecom Groups

• Un-rack and remove retired hardware part of Refresh Projects and follow the Decommission process in coordination with Directors of Infrastructure and Asset Management

Qualifications:

• Preferably 5 years proven experience as Field Operations in Information Technology

• Experience in managing MDF and IDF technology rooms

• Experience working with various tools (e.g., MS Office including Project, PowerPoint, Visio, MS Teams, PPM, SharePoint)

• Working knowledge of IT Infrastructure - Windows Servers, VMWare, Cisco Network Gears, Wi-Fi, VoIP, on prem Datacenter Center, Desktop, laptops, Smartphones, EPL Data circuits, UPS, PDU, Security surveillance systems • Excellent interpersonal and communication skills

• Ability to multitask and perform in a high-paced/high-pressure environment

• Ability to work independently or within a group to solve complex problems.

• Strong team player with service-oriented attitude and customer focus

• Vendor management skills • Must be able to lift and move equipment weighing up to 50lbs

• Must be able to travel as needed between 37 ACS sites in NYC 5 Boroughs including 24x7x365 sites Children’s Center and 2 Secure Detention Center facilities

Term:

Normal Business Days/Hours: Monday – Friday (9:00am - 5:00pm includes one-hour unpaid lunch) - 35 hours work week. This is a fully (100%) onsite position. NO REMOTE WORK!