What are the responsibilities and job description for the Delivery Director position at Infogain?
About the Role
We are seeking a Delivery Director / Client Engagement Manager to lead Infogain’s strategic partnership with a leading telecom/ISP client. This role combines delivery ownership, client engagement, and growth leadership, requiring deep experience in telecom/ISP domains, OSS/BSS, and large-scale network deployments. The leader will ensure delivery excellence, manage a $10M portfolio, and act as a trusted advisor to client leadership.
- Location: Mountain View, CA, Looking for Local candidate only
- Portfolio Size: $10M annual delivery responsibility
Company Overview:
Infogain is a global leader in digital customer experience engineering, headquartered in Silicon Valley with design-and-build centers around the world. We partner with enterprises across travel, retail, insurance, and technology verticals to accelerate experience-led digital transformation through innovative technologies like cloud, microservices, automation, IoT, and AI.
Job Description:
Key Responsibilities
- Own the strategic delivery relationship across infrastructure, OSS/BSS, and operations.
- Provide governance and oversight of a $10M delivery portfolio, ensuring operational stability and cost efficiency.
- Act as the primary interface with client executives for delivery reviews, escalations, and roadmap alignment.
- Partner with account and sales leadership to identify expansion opportunities and drive portfolio growth.
- Guide teams in deploying fiber infrastructure, backbone expansion, OSS/BSS modernization, and automation frameworks.
- Ensure service quality, compliance, and SLA adherence across deployments and operations.
- Mentor senior managers and build leadership capability in delivery teams.
Qualifications
- 15 years in telecom/ISP service delivery, including managing broadband or fiber rollouts.
- Proven success managing large-scale OSS/BSS programs (provisioning, billing, assurance).
- Deep knowledge of network engineering, backbone deployments, and service assurance.
- Track record of leading $10M delivery portfolios in global environments.
- Strong executive presence, stakeholder influence, and customer engagement skills.
Please share your resume on: Anoushka.Goyal@Infogain.Com
Salary : $10
