What are the responsibilities and job description for the Delivery / Client Engagement Manager (Telecom / Fiber Networks) position at Infogain?
About the Role
We are looking for a seasoned Delivery / Client Engagement Manager to lead a major telecom partnership focused on fiber networks, ISP operations, and staff augmentation delivery.
The role requires strong client-facing leadership, telecom domain knowledge, and the ability to manage large distributed teams.
Responsibilities
Client Engagement
- Serve as the primary point of contact for senior client stakeholders.
- Build strong, trusted relationships and drive strategic conversations.
- Lead delivery/status reviews and manage escalations.
Delivery & Governance
- Oversee performance of all placed consultants across multiple technical and operational teams.
- Maintain delivery hygiene, compliance, onboarding coordination, and SLA adherence.
- Ensure quick issue resolution and continuity of delivery.
Workforce & Resource Management
- Understand client hiring needs and align on skill expectations.
- Partner with recruiting teams on sourcing, screening, and onboarding talent.
- Monitor consultant performance, engagement, and retention.
- Support workforce planning and backfill readiness.
Telecom/Fiber Domain Expertise
- Working knowledge of telecom/ISP operations, fiber builds, and OSS/BSS environments.
- Ability to collaborate with client teams across engineering, network operations, and field/OSP.
- Familiarity with roles such as network engineers, field techs, OSS/BSS specialists, automation engineers, and PMs.
Leadership
- Mentor internal delivery managers and recruiting partners.
- Drive continuous improvement, communication, and account growth.
- Promote a strong client-first delivery culture.
Qualifications
- 15 years in telecom/ISP delivery, client engagement, or account/delivery management.
- Experience managing large staff augmentation or managed-capacity teams.
- Strong telecom/fiber domain understanding (network operations, OSS/BSS, fiber builds).
- Excellent stakeholder management and executive communication skills.
- Proven track record of driving delivery excellence and account growth.
- Ability to work onsite 3 days/week.
