Human Resources Coordinator

Job Title: Human Resource Coordinator
Department: Human Resources/Non-Operations
Reports To: HR Leadership
FLSA Status: Salaried /Non-Exempt
Position Summary:
Responsible for the overall human resource function at the virtual workspace level. The position
is responsible for employee discipline, supporting the FMLA process, ADA accommodations,
conducting investigations, issuing and retaining documentation, maintaining employee medical
files and other administrative duties. This position, as with any position within our organization,
may be called upon to perform phone time as needed to support business needs.
Duties and Responsibilities:
This list is not comprehensive but meant to represent the most common or important duties of the
position. Other duties are required and/or assigned.

• Administers employee discipline as appropriate and enters counseling into HRIS and

other trackers as needed to support the employee life cycle. Conducts investigations for
hourly staff and administers employee discipline as appropriate.

• Responsible for supporting the administrative tasks of the FMLA, ADA and LOA

process in accordance with applicable Federal, state, and local laws, and company
policies in the virtual workspaces. Communicates with the Accounting and Payroll
departments to ensure leave of absence designation is timely, accurate and appropriate.

• Responsible for employee relations, dispute resolution and/or conflict management;

investigates any complaints and documents outcomes.

• Responsible for overall employee engagement and retention

o Attending regular meetings with workspace leadership
o Being a gatekeeper for all employee concerns and/or problems for resolution by
the appropriate department or staff member

• Maintains employee medical files and must be able to maintain confidential information.
• Assists in answering ongoing questions and/or problems regarding employee benefits and

oversees employee enrollment in our health benefits during new hire waiting periods and
annual open enrollment.

• Works with the Human Resource Recruiters on new hire issues and retention initiatives,

which may include or are not limited to:
o Wage issues/concerns
o Rescheduling of week one trainees
o Incomplete or failed backgrounds

• Conducts post-accident investigations and/or appropriate follow-up, and communication

of accident details to our TPA and related contacts in the HR Group.

• May conduct trainings for virtual workspace staff on designated HR related topics and

issues.

• Follows all applicable documented policies and procedures which result in issuing

documented progressive discipline and/or termination of an employee

• Must obtain advisement and direction from HR Leadership when an employment

decision is not expressly dictated by a documented policy or established procedure

• Handles processing all hourly terminations beyond seven days of employment, and

completes all separation paperwork

• Attends all assigned prep, post and unemployment hearings.
• Ensures completion of communicator reviews by the virtual workspaces
• Phone time may be required for a portion or all of scheduled hours as/when business

needs dictate. All quality and call protocols must be followed as per InfoCision and
client mandated policy and expectations.
Minimum Requirements:
Bachelor's degree from an accredited university or college required. Relevant work experience
preferred. Professional in Human Resources (PHR) certification or SHRM-CP is a plus.
Essential Knowledge Skills and Abilities: ** Critical features of this job are described below.
A Human Resource Coordinator must have the ability to:

• Ability to communicate effectively with others using both verbal and written means for

hours at a time.

• Ability to read, listen and verbally communicate for hours at a time
• Ability to work in fast paced environment and possess ability to multi-task, completing

deadlines and managing trainees' actions simultaneously

• Ability to confidently and professionally present information effectively in group, one-onone

or small group situations

• Ability to read, analyze, and interpret written material, understand performance metrics

and data

• Ability to respond effectively and professionally both verbally and in writing to questions

from employees, supervisors, company leadership, clients. Communication must be
presented accurately, professionally with proper grammar, spelling and presentation.

• Act with diplomacy, poise and tact while handling confidential and sensitive information
• Has working knowledge and understanding of core InfoCision standards and quality

expectations.

• Working knowledge of Microsoft Office 365 and InfoCision based platforms.
• Use equipment such as, but not limited to headsets, telephones, computers and other office

equipment (as needed);

• Respond appropriately and professionally to feedback and strive to make immediate and

lasting change.

• Must be able to work at home or in brick and mortar (if applicable)
• Must possess acceptable, required technology and equipment as required.

**Reasonable accommodation may be made to enable persons with disabilities, under the ADA, to perform essential job functions.
Special/ Additional Requirements:
Persons in this position may be required to pass a drug and alcohol, credit, and/or criminal background check. Employees must be able to work five (5) days per week, including dayshift, mid-shift and night shift (this schedule may vary based on start and end times). Weekend hours may also be required.

Minimum Requirements:
Bachelor's degree from an accredited university or college required. Relevant work experience
preferred. Professional in Human Resources (PHR) certification or SHRM-CP is a plus.
Essential Knowledge Skills and Abilities: ** Critical features of this job are described below.
A Human Resource Coordinator must have the ability to:

• Ability to communicate effectively with others using both verbal and written means for

hours at a time.

• Ability to read, listen and verbally communicate for hours at a time
• Ability to work in fast paced environment and possess ability to multi-task, completing

deadlines and managing trainees' actions simultaneously

• Ability to confidently and professionally present information effectively in group, one-onone

or small group situations

• Ability to read, analyze, and interpret written material, understand performance metrics

and data

• Ability to respond effectively and professionally both verbally and in writing to questions

from employees, supervisors, company leadership, clients. Communication must be
presented accurately, professionally with proper grammar, spelling and presentation.

• Act with diplomacy, poise and tact while handling confidential and sensitive information
• Has working knowledge and understanding of core InfoCision standards and quality

expectations.

• Working knowledge of Microsoft Office 365 and InfoCision based platforms.
• Use equipment such as, but not limited to headsets, telephones, computers and other office

equipment (as needed);

• Respond appropriately and professionally to feedback and strive to make immediate and

lasting change.

• Must be able to work at home or in brick and mortar (if applicable)
• Must possess acceptable, required technology and equipment as required.