What are the responsibilities and job description for the ITSM Tool Manager (ServiceNow) position at Info-Ways?
Company Description
IT
Job Description
Role: ITSM Tool Manager (ServiceNow)
Location: Waukegan, IL
Duration: 6 Months
ONLY GC OR CITIZENS
BGV will be done for the selected candidates.
Designation
· Technical Specialist or above
Experience
· 7 Years of relevant work experience Candidate should have good Admin.
Configuration / Development knowledge of:-
· Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset management, CMDB , Service Requests and SLM
· Experience in managing team of developers
· Good Exposure of integration of ServiceNow with various ITSM and other tools.
· Content Management: - developing ESS page.
· UI Actions / UI policy / Access Control Lists, etc.
· Writing various Server side scripts using Script Includes.
· Configured License Management module for necessary Compliance check.
· Used ACL’s for controlling the security mechanism in Service Now
· Domain Separation and designing the Process and data flow within various domains
· Experience with Web technologies/AJAX
· Developing Composite Service Requests within Service catalog Module
· Experience in different Integrations using web-services / MID Server, etc.
· Configuring complex reports
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Additional Information
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