Client Service Manager (MSP)

Client Service Manager (MSP)

Rensselaer, NY

The Senior Client Services Professional (MSP) will Support operations for clients by assisting client managers, staffing partners, and contingent workers in the day-to-day operations of one or more complex MSP/VMS programs. Utilizing the Vendor Management Tool, or 3rd party VMS, this position will maintain an organized process for sourcing and engaging contingent workers, in addition to the upkeep of system integrity and accuracy of our specific program technology. The Sr CSP (MSP) will contribute to the professionalism by consistently providing a high level of customer service to the client, suppliers, and contingent workers.

DESCRIPTION OF ESSENTIAL DUTIES AND FUNCTIONS

Support day-to-day operations for complex MSP programs

Act as liaison between client and suppliers on requirement issues while maintaining the integrity of our Service Level Requirements

Monitor requisition approvals from business group leaders

Ensure job requisitions have adequate candidates and filled in a timely fashion

Screen candidate resumes as needed, for skills match and quality, and short list submissions for manager's review

Coordinate candidate interviews with managers, as needed

Follow up on new contingent worker on-boarding requirements and coordinate with suppliers and client managers as needed

Ensure supplier markups are within their contractual guidelines

Manage weekly timecard approval process and troubleshoot any issues

Collaborate with corporate billing to ensure the timely delivery of accurate billing by completing all tasks involved in the payroll process by the approved deadlines

Act as the point of contact between AgileOne Corporate and suppliers for any contractual, accounting or payment inquiries

Act as point of contact for administrative systems issues between client or suppliers and Corporate IT Team

Train and mentor other Client Services Professionals and program team members for optimal support

Identify and communicate process improvement opportunities

Promote opportunities for other ActOne Group Companies when possible

Other duties and special projects as assigned

Implementation 10%

Support the implementation team with data collection during the implementation process, and ongoing for client expansions

Coordinate and compile the collection of supplier data and information sheets for supplier set up in the system

Set up new client users, embedded workers, job titles, and other system data elements as needed

Provide user training to Client and staffing partner users as needed

Train Client Services Professionals and operations team members as needed

Ensure project documentation is updated and archived weekly and can be retrieved for audit, review, and legal purposes

Perform project administrative duties as needed

Other duties and special projects as assigned

REQUIRED QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Ability to learn proprietary technology

Excellent verbal and written communications

Ability to work from home if required

Professional appearance

Able to prioritize multiple tasks without compromising service or quality

Able to work independently with minimal supervision

Excellent organizational skills

Ethical, fair and professional conduct in all candidate, client, and peer interactions

Flexible, accountable and a team player

Accommodate flexible schedule required to meet business needs

Able to work well in a fast-paced environment

LANGUAGE/COMMUNICATION SKILLS REQUIRED (written & verbal):

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedural manuals. Ability to present information effectively and to respond to questions from groups of managers, clients, customers, and the general public.

COMPUTER/SYSTEM SKILLS REQUIREMENTS:

Working knowledge of computers including Windows environments, email, and the internet. Proficiency with MS Office applications including Excel, Word, PowerPoint, Outlook. Ability to quickly learn proprietary technology.

SKILLS REQUIREMENTS:

Ability to calculate figures and amounts such as mark-up percentages, bill rates, discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.