What are the responsibilities and job description for the Role: Business Analyst - IVR position at Info Way Solutions LLC?
Role: Business Analyst
Location: Charlotte, NC ( Onsite )
JD:Experience: 7 Years as BA with IVR Background
Key Responsibilities
" Good understanding about Contact Center Technology(CCT) Concepts
" 7 years of experience in technical writing of business requirements
" Reviews, analyzes, and evaluates information technology systems operations.
" Determines user needs and requirements and recommends ways to improve systems.
" Serves as primary point of contact between users and engineering/development staff.
" Identifies, documents, reports, and tracks system issues.
" Collaborate with cross-functional teams to understand business needs and translate them into technical requirements.
" Design and optimize CX features in voice and chat applications to enhance user experience.
" Develop detailed documentation and specifications for development and implementation.
" Support the testing and deployment of new features and enhancements.
" Provide ongoing analytical support to ensure continuous improvement of applications.