What are the responsibilities and job description for the Help Desk Specialist position at Info Origin?
- Job Title: Help Desk Specialist (Onsite)
- Duration : long-term contract
- Location : Franklin/Madison County
- Interview : Only In Person
Summary:
Provides tier 2 technical support and system access to approximately 15,000 customers using ServiceNow ticketing system.
Troubleshoots hardware and/or software issues independently in workstation support, desktop support, business continuity, information security, network connectivity knowledge of MS Office (O365) and use of ticketing system software.
Skills:
- Professional experience working with computers in a Help Desk/Support role
- Professional experience in a customer service-related role, providing phone and video support for users with varying levels of technical expertise
- Strong Customer Service Skills
- Previous experience with ServiceNow
- CompTIA A Certification
Job Type: Contract
Pay: $28.00 - $30.00 per hour
Work Location: In person
Salary : $28 - $30