Demo

Help Desk Specialist

Info Origin
Franklin, OH Contractor
POSTED ON 12/5/2025
AVAILABLE BEFORE 3/25/2026
  • Job Title: Help Desk Specialist (Onsite)
  • Duration : long-term contract
  • Location : Franklin/Madison County
  • Interview : Only In Person

Summary:

Provides tier 2 technical support and system access to approximately 15,000 customers using ServiceNow ticketing system.

Troubleshoots hardware and/or software issues independently in workstation support, desktop support, business continuity, information security, network connectivity knowledge of MS Office (O365) and use of ticketing system software.

Skills:

  • Professional experience working with computers in a Help Desk/Support role
  • Professional experience in a customer service-related role, providing phone and video support for users with varying levels of technical expertise
  • Strong Customer Service Skills
  • Previous experience with ServiceNow
  • CompTIA A Certification

Job Type: Contract

Pay: $28.00 - $30.00 per hour

Work Location: In person

Salary : $28 - $30

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