What are the responsibilities and job description for the Technical Support Analyst position at INFO ORIGIN INC?
Technical Support Analyst 4 (Onsite)
Location: Richmond, VA
Job Type: Long-Term Contract
Work Schedule: Monday – Friday (100% Onsite)
Interview Process: In-Person Interview Required
Job Summary
We are seeking a Technical Support Analyst to provide application and end-user support for a modern regulatory case management and licensing platform. The ideal candidate will have strong technical troubleshooting skills, excellent customer service experience, and the ability to support SaaS or low-code applications.
Responsibilities
- Provide technical and application support to end users.
- Troubleshoot and resolve application-related issues.
- Document incidents and service requests using a ticketing system.
- Assist users with system functionality, workflows, and account access.
- Support SaaS and low-code applications.
- Create and maintain user guides, FAQs, and knowledge base articles.
- Perform basic testing during application releases.
- Collaborate with Business Analysts and Development teams to resolve issues.
- Ensure compliance with organizational security and regulatory standards.
Required Qualifications
- Experience in Technical Support, Application Support, Help Desk, or Service Desk.
- Experience with ticketing tools such as ServiceNow, Jira, or Freshdesk.
- Experience supporting Salesforce, Appian, Microsoft Power Platform, or other SaaS/Low-Code applications.
- Strong troubleshooting, communication, and customer service skills.
- Ability to manage multiple support requests in a fast-paced environment.
- Experience supporting government or regulatory applications is a plus.
Work Authorization
Open to authorized U.S. candidates.
If you are interested, please apply with your updated resume.
Salary : $43 - $47