System Administrator- Senior-Raleigh, NC-Onsite

System Administrator – Senior (Desktop Support)

Location: Raleigh, NC (Onsite)
Type: Contract
Interview: Video / In-Person
Travel: None

Job Summary:
Provide onsite and remote desktop support for multiple agencies. Responsibilities include PC replacements, imaging, troubleshooting, software installations, asset management, and process improvements.

Key Responsibilities:

• Perform PC imaging, provisioning, replacements, and hardware setup

• Provide remote and onsite desktop support

• Support Windows OS, Microsoft 365, Apple, and mobile devices

• Install and test software, upgrades, and Intune processes

• Troubleshoot technical issues and assist remote users

• Track assets, onboarding, and shipping; follow asset management processes

• Document work in ServiceNow

• Collaborate with internal teams and vendors; support warranty cases

• Assist with process improvements and knowledge base documentation

Required Skills & Experience:

• 3 years of desktop/end-user support

• Strong customer service and communication skills

• Experience with Windows OS, M365, PC imaging, Apple & mobile devices

• Experience testing Intune processes and software deployments

• Knowledge of ServiceNow documentation

• 2 years basic experience with MECM, Active Directory, Intune, Tanium, CrowdStrike, and BeyondTrust