Senior System Analyst - Atlanta, GA (Onsite)

• Position Title: Senior System Analyst 
• Location: Atlanta, GA 30334 (Onsite Work)
• Interview: Either Web Cam or In Person
• Position Type: Contract
• Total Experience: 10 years

Description:

We are seeking an experienced Senior System Analyst to provide hands-on technical expertise on a team of systems analysts and systems administrators. This role is pivotal in supporting end-users with their IT needs and ensuring the ongoing maintenance and reliability of the agency’s core applications and IT infrastructure. The ideal candidate will have a strong background in IT support, systems administration, and team leadership, with the ability to guide the resolution of complex technical issues, coordinate with third-party vendors, and implement solutions that enhance overall IT service delivery. 

Primary Responsibilities:

• Serve as the escalation point for technical issues, guiding the team in troubleshooting and resolving hardware, software, and network problems.
• Act as the primary contact for external vendors, coordinating support for advanced technical issues and ensuring timely resolution.
• Ensure proper management and support of technologies including Office 365, Active Directory, Exchange Server, Microsoft Teams softphones, VPN, RDP, and Windows operating systems.
• Recommend and implement solutions to improve efficiency and reliability.
• Ensure comprehensive documentation of systems, processes, and troubleshooting procedures for team reference and knowledge sharing.

Necessary Skills and Qualifications:

• 10 years of IT experience.
• Proven expertise in Office 365, Active Directory, Exchange Server, Windows operating systems, desktop deployment, VPN, RDP, and Microsoft Teams.
• 3 years of experience with Active Directory Domain Services (AD DS) upgrade, consolidation and migration projects.
• 2 years of experience with Office/Microsoft 365 with at least one year of experience migrating mailboxes.
• 1 years experience Active Directory Federation Services (ADFS) or Azure Active Directory and understanding of SAML 2.0 and cloud SSO providers
• Hands-on experience with AWS infrastructure management and supporting SharePoint environments would be a plus.
• Strong troubleshooting and problem-solving skills, with the ability to resolve complex technical issues efficiently.
• Experience in coordinating with third-party technical support vendors.
• Proficiency in creating and maintaining technical documentation.
• Solid understanding of IT service management and ITIL best practices is a plus.
• Track record of continuous learning and adapting to new technologies.

Minimum 5 years of relevant industry experience in a Microsoft enterprise environment including:

• Understanding of Windows Client and Windows Server in production environments.
• Configuration of Windows Infrastructure via Group Policy and/or scripts.
• Adept at using Powershell to automate and execute tasks.
• Basic understanding of the TCP/IP Stack and common services such as DNS and DHCP.

Highly Desirable Skills

• Relevant Microsoft certifications (e.g., Windows Server, Office 365, Azure) are highly desirable.
• Microsoft Enterprise Mobility Suite / Entprise Mobility Security (EM S) a plus.