What are the responsibilities and job description for the Senior System Analyst - Atlanta, GA (Onsite) position at INFO ORIGIN INC?
- Position Title: Senior System Analyst
- Location: Atlanta, GA 30334 (Onsite Work)
- Interview: Either Web Cam or In Person
- Position Type: Contract
- Total Experience: 10 years
Description:
We are seeking an experienced Senior System Analyst to provide hands-on technical expertise on a team of systems analysts and systems administrators. This role is pivotal in supporting end-users with their IT needs and ensuring the ongoing maintenance and reliability of the agency’s core applications and IT infrastructure. The ideal candidate will have a strong background in IT support, systems administration, and team leadership, with the ability to guide the resolution of complex technical issues, coordinate with third-party vendors, and implement solutions that enhance overall IT service delivery.
Primary Responsibilities:
- Serve as the escalation point for technical issues, guiding the team in troubleshooting and resolving hardware, software, and network problems.
- Act as the primary contact for external vendors, coordinating support for advanced technical issues and ensuring timely resolution.
- Ensure proper management and support of technologies including Office 365, Active Directory, Exchange Server, Microsoft Teams softphones, VPN, RDP, and Windows operating systems.
- Recommend and implement solutions to improve efficiency and reliability.
- Ensure comprehensive documentation of systems, processes, and troubleshooting procedures for team reference and knowledge sharing.
Necessary Skills and Qualifications:
- 10 years of IT experience.
- Proven expertise in Office 365, Active Directory, Exchange Server, Windows operating systems, desktop deployment, VPN, RDP, and Microsoft Teams.
- 3 years of experience with Active Directory Domain Services (AD DS) upgrade, consolidation and migration projects.
- 2 years of experience with Office/Microsoft 365 with at least one year of experience migrating mailboxes.
- 1 years experience Active Directory Federation Services (ADFS) or Azure Active Directory and understanding of SAML 2.0 and cloud SSO providers
- Hands-on experience with AWS infrastructure management and supporting SharePoint environments would be a plus.
- Strong troubleshooting and problem-solving skills, with the ability to resolve complex technical issues efficiently.
- Experience in coordinating with third-party technical support vendors.
- Proficiency in creating and maintaining technical documentation.
- Solid understanding of IT service management and ITIL best practices is a plus.
- Track record of continuous learning and adapting to new technologies.
Minimum 5 years of relevant industry experience in a Microsoft enterprise environment including:
- Understanding of Windows Client and Windows Server in production environments.
- Configuration of Windows Infrastructure via Group Policy and/or scripts.
- Adept at using Powershell to automate and execute tasks.
- Basic understanding of the TCP/IP Stack and common services such as DNS and DHCP.
Highly Desirable Skills
- Relevant Microsoft certifications (e.g., Windows Server, Office 365, Azure) are highly desirable.
- Microsoft Enterprise Mobility Suite / Entprise Mobility Security (EM S) a plus.