What are the responsibilities and job description for the Technical Product Manager with experience in ServiceNow SPM & AI - Remote position at Info Dinamica Inc?
Role: Technical Product Manager with experience in ServiceNow SPM & AI
Remote (US)
Job Type: Contract
Description:
- We are seeking a Technical Product Manager with deep expertise in ServiceNow Strategic Portfolio Management (SPM) and strong ServiceNow platform knowledge.
- This role will drive product strategy, roadmap execution, stakeholder alignment, and delivery of enterprise portfolio management capabilities while leveraging AI-driven innovation to maximise business value.
Key Responsibilities:
- Own the product vision, roadmap, and backlog for ServiceNow SPM capabilities.
- Partner with business, finance, PMO, and technology stakeholders to define and prioritise strategic initiatives.
- Translate business objectives into scalable ServiceNow solutions and product features.
- Lead roadmap planning, release management, adoption strategy, and value realisation.
- Define KPIs, portfolio governance processes, and executive reporting mechanisms.
- Drive AI adoption and intelligent automation opportunities across portfolio management processes.
- Collaborate with architects, developers, and platform teams to deliver high-quality solutions.
ServiceNow SPM Product Knowledge Expectations
Candidate must demonstrate strong functional and technical understanding of:
- Demand Management: Idea intake, demand scoring, assessment workflows, prioritisation models.
- Project s Program Management: Project lifecycle, governance, milestones, RAID management, project health indicators.
- Portfolio Management: Portfolio hierarchy, investment planning, portfolio reviews, strategic alignment.
- Resource Management: Capacity planning, resource forecasting, allocation strategies, utilisation tracking.
- Financial Management: Cost planning, benefit tracking, budget management, CAPEX/OPEX concepts, funding models.
- Strategic Planning: Objectives C Key Results (OKRs), strategic themes, roadmaps, outcome tracking.
- Agile Development s Enterprise Agile Planning: Agile hierarchy, backlog management, PI planning, integration with engineering teams.
- Performance Analytics s Reporting: Executive dashboards, portfolio KPIs, value delivery metrics, resource and financial reporting.
- SPM Data Model s Workspaces: Understanding of key SPM tables, relationships, Workspace experiences, and reporting structures.
- Familiarity with SPM best practices, portfolio governance frameworks, and enterprise transformation initiatives.
Required Skills:
- Strong experience as a Product Manager/Product Owner for ServiceNow SPM implementations.
- Deep understanding of ServiceNow platform capabilities, integrations, workflow automation, reporting, and analytics.
- Experience managing product roadmaps and cross-functional stakeholder alignment.
- Strong analytical, communication, and executive presentation skills.
- Agile/Scrum product management experience.
Preferred Qualifications:
- ServiceNow CSA and CIS-SPM certifications.
- Experience with enterprise PMO, portfolio governance, and financial planning processes.
- Knowledge of Agile, SAFe, Lean Portfolio Management, or similar frameworks.
AI-First Expectations:
- Experience leveraging Generative AI, Now Assist, Predictive Intelligence, and Agentic AI to improve product delivery and user experience.
- Ability to identify AI-driven opportunities for portfolio optimisation, forecasting, prioritisation, and executive insights.
- Strong understanding of AI governance, adoption strategies, and measurable business outcomes.