Senior ServiceNow Platform Solution Architect

Job Title: Senior ServiceNow Platform Solution Architect

Work Location: Atlanta GA

Duration: Long Term

Job Description

Mandatory Skills

CMDB modules

ServiceNow architecture

Scoped apps

ITIL, Agile and enterprise service delivery processes.

As a Practice Senior ServiceNow Consultant, you will be responsible for designing, implementing, and advising on end-to-end ServiceNow solutions across multiple modules. You will work closely with customers to gather requirements, translate business needs into scalable platform solutions, and ensure alignment with best practices. This role demands strong functional and technical knowledge across ServiceNow's ecosystem along with consulting and stakeholder management skills.

Key Responsibilities

Engage with customers to understand business challenges and map them to ServiceNow capabilities.

Conduct requirement workshops, fit-gap analysis, and solution presentations.

Define roadmaps for multi-module ServiceNow adoption and maturity.

Lead design and configuration across multiple ServiceNow modules, including but not limited to:

IRM/GRC Policy, Risk, Audit, Compliance

HRSD Employee Center, Lifecycle Events

Define and enforce platform governance and development standards.

Provide technical and functional guidance to junior consultants and developers.

Review solution designs and ensure scalability, security, and maintainability.

Support practice leadership in building accelerators, reusable components, and best practices.

________________________________________

Required Skill

Proven expertise in at least 3 4 major ServiceNow modules, with exposure to most others.

Strong knowledge of ServiceNow architecture, CMDB, integrations (REST/SOAP, MID server), and ATF.

Hands-on experience with ServiceNow upgrades, scoped apps, and custom app development.

Strong understanding of ITIL, Agile, and enterprise service delivery processes.

Excellent communication, stakeholder management, and presentation skills.

________________________________________

Certifications Preferred

CSA Certified System Administrator

CIS in ITSM, CSM, ITOM, SAM, HRSD, SPM, IRM, SecOps (Preferred)

CAD Certified Application Developer

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.