What are the responsibilities and job description for the Senior macOS Engineer / Desktop Support L3 (MDM Specialist) - Only W2 position at Info Dinamica Inc?
Role: Senior macOS Engineer / Desktop Support L3 (MDM Specialist)
Location: New York, NY (Onsite from Day 1)
Job Type: W2 Contract
Responsibilities
- Act as L3 escalation for macOS incidents and problems, owning high-severity issues through resolution and root-cause analysis.
- Administer and optimize MDM at scale:
- Build and maintain scripts and automation to reduce toil, accelerate remediation, and improve telemetry.
- Partner with Security, Networking, and Service Desk teams to standardize solutions, publish knowledge, and uplift L1/L2 capabilities.
- Monitor fleet health, report on KPIs (compliance, patch levels, incident trends), and drive continuous improvements.
- Collaborate on cross-platform issues; support VDI and Citrix environments as needed; interface with Windows teams for interoperability.
- Create high-quality documentation, runbooks, and change records; contribute to change/release processes.
Required Qualifications
- 5 years hands-on Desktop Support and macOS engineering experience.
- 5 years MDM administration (Jamf, WorkSpaceOne) with proven delivery in a large enterprise (10,000 Macs).
- Deep knowledge of macOS and Apple ecosystem at scale: ABM/Automated Device Enrollment, VPP, MDM, configuration profiles, policy frameworks.
- Strong troubleshooting across networking, Wi Fi, VPN, identity/SSO, certificates, and endpoint security.
- Demonstrated ability to work independently, prioritize effectively, and perform under pressure with clear, calm communication.
- Excellent stakeholder engagement skills and a track record of cross-functional collaboration.
Preferred/Bonus Skills
- VDI and Citrix support/administration experience (e.g., Citrix Workspace, Virtual Apps and Desktops).
- Windows desktop fundamentals and cross-platform interoperability; exposure to Intune or similar.
- Experience with endpoint security tooling (e.g., Crowdstrike, EDR), vulnerability remediation, and CIS-aligned hardening.
- CI/CD and version control for configuration-as-code (e.g., Git), packaging pipelines, and testing frameworks.
- Experience with monitoring/logging platforms (e.g., Splunk) and data-driven operations.
Core Competencies
- Self-starter mindset with high ownership and bias for action.
- Advanced problem-solving and systematic debugging in time-sensitive scenarios.
- Strong written documentation and runbook creation.
- Customer-centric approach with an emphasis on reliability and usability.
- Growth mindset with interest in engineering, automation, and leadership opportunities.