What are the responsibilities and job description for the 3DX PLM Support engineer - W2 Only position at Info Dinamica Inc?
Role: 3DX PLM Support engineer
Location: Fully onsite. Dearborn, MI
W2 Position
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JD:
1. L1 / L2 Support Operations
Provide Level 1 & Level 2 support for 3DX PLM platform, addressing user-reported incidents and service requests within SLA timelines [linkedin.com]
Perform incident triage, prioritization (P1 P4), and resolution using ITSM tools (ServiceNow/JIRA) [in.jooble.org]
Ensure minimum downtime and business continuity by timely issue resolution and escalation
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2. Troubleshooting & Issue Resolution
Diagnose and resolve issues related to:
o Platform functionality (ENOVIA, CATIA, DELMIA modules)
o User access, roles, permissions, and lifecycle states [linkedin.com]
o Integration failures and data inconsistencies
Perform root cause analysis (RCA) for recurring issues and implement preventive fixes [linkedin.com]
3. 3DX PLM Modules Support
Provide functional and technical support across key modules:
o ENOVIA BOM, Change Management, Product Structure
o CATIA / CAD Collaboration Design integration and workspace issues
o DELMIA Manufacturing / process planning (if applicable)
Ensure proper PLM workflows, lifecycle management, and data governance alignment [linkedin.com]
4. CAD & System Integrations
Support and troubleshoot CAD integrations (CATIA V5/V6, NX, SolidWorks) with 3DX PLM
Handle PLM ERP/system integrations (e.g., SAP) and downstream applications [tealhq.com]
Resolve issues related to:
o Data synchronization
o BOM transfers
o CAD file check-in/check-out failures
5. System Monitoring & Maintenance
Monitor system logs, performance metrics, and user activity to identify issues proactively [linkedin.com]
Support:
o Patch deployments and upgrades
o Environment maintenance (DEV, QA, PROD) [in.jooble.org]
Participate in system health checks and performance tuning
6. User Support & Stakeholder Coordination
Act as a primary interface with business users, engineering teams, and IT teams [linkedin.com]
Provide end-user guidance, training, and usage support
Collaborate with L3/dev teams for complex issue resolution
Top Skills:
3DX PLM, MQL
Years of Experience: 8.00 Years of Experience