What are the responsibilities and job description for the Contact Center Assistant position at Infly HQ?
We are seeking an enthusiastic, friendly, and detail-oriented Contact Center team member! The ideal candidate will have prior experience in handling phone lines or bookings and demonstrate a strong commitment to providing excellent guest service. This position requires availability anytime between 8:45 AM - 7 PM.
Key Responsibilities:
- Answer and manage incoming calls in a professional and courteous manner.
- Handle booking inquiries, reservations, and other customer requests.
- Provide accurate information about our services, products, and promotions.
- Resolve customer issues promptly and effectively, ensuring a high level of guest satisfaction.
- Maintain detailed and accurate records of customer interactions.
- Work collaboratively with other team members to ensure seamless service delivery.
- Follow established protocols and procedures to ensure consistency and quality in service.
- Continuously update knowledge of company services and products.
- Perform other related duties as assigned by the Contact Center Manager.
Key Attributes:
- Enthusiastic and friendly demeanor.
- Strong commitment to providing outstanding guest service.
- Ability to work independently and as part of a team.
- Capable of handling stressful situations with patience and professionalism.
Requirements
- High school diploma or equivalent.
- Previous experience in a contact center, guest service, or bookings role preferred.
- Exceptional verbal communication skills.
- Strong listening and problem-solving abilities.
- Ability to work effectively under pressure and manage multiple tasks.
- Detail-oriented with excellent organizational skills.
- Proficiency in using computers and relevant software applications.
- Flexible availability to work any time between 8:45 AM - 7 PM.
- Spanish Speaking preferred.
- 15-30 hours a week
Benefits
- Pay ranging from $16-$19.
- Free access to Classic for your family and friends.
- Comprehensive training program
- Opportunity for career advancement
- Friendly and supportive work environment
Salary : $16 - $19