What are the responsibilities and job description for the Customer Service Representative position at Infirmary Health?

Minimum Qualifications

High School graduate or equivalent
Excellent written and oral communication skills
Proficient in word processing and PC based spreadsheet programs
Working knowledge of computer point of sale retail system including ability to troubleshoot
Familiar with multiline telecom equipment and paging/PBX operator

Desired Qualifications

Working knowledge of Epic

Communicates with patients, patient families and/or healthcare professionals in the inpatient and outpatient waiting room environment. Gathers information for EPIC. Maintains and updates the retail point of sale inventory system. Performs a variety of customer-oriented activities including greeting and directing visitors, answering phones and acting as liaison for physicians, clinical staff and patient families.

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Customer Service Representative

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