What are the responsibilities and job description for the Contact Center Sales - Outbound position at Infinity?
At Infinity, we take pride in our commitment to Energy, Excellence, and Execution by providing Life-Changing Experiences for our employees. Through our Perform Culture, we foster an environment where individuals are empowered to achieve their best, collaborate with purpose, and drive meaningful impact.
As a recipient of several prestigious workforce awards from the Detroit Free Press, Des Moines Register, and Corridor Business Journal, including the Top Workplaces Award and Coolest Places to Work, we encourage you to join Infinity’s exceptional workforce and be part of our award-winning culture.
We offer a casual dress code, a fun break room, and engaging activities and events that strengthen team connections and give back to our local communities. At Infinity, we don’t just build careers—we create opportunities to grow, thrive, and perform at the highest level.
Job Summary:
Join a fast-growing Customer Acquisition program where your energy, drive, and people skills will take you far!
We’re looking for motivated Outbound Sales Representatives to join our high-performing sales team. If you have experience in call center sales, wireless, internet, or telecommunications - and love a fast-paced environment with big rewards - this is the place for you. This role will require reaching out to prospective new customers for Fiber Internet services to be added to their household.
Why You’ll Love Working Here:
- Performance-Based Earnings: Competitive base pay uncapped monthly commission
- Growth-Focused Culture: Clear paths for advancement with a strong promote-from-within philosophy
- Winning Team Environment: Collaborative, high-energy culture with supportive leadership
- Comprehensive Benefits: Medical, dental, vision, and more for full-time employees
- Set Up for Success: Paid training, ongoing coaching, and continuous development
What You'll Do:
- Act as a representative for a major regional telecom provider, driving outbound acquisition sales.
- Promote and sell cutting-edge fiberoptic internet services to consumers across a diverse 20-state territory.
- Proactively reach out to potential customers to identify their needs and present superior solutions.
- Conduct detailed comparisons of customers' current internet speed and technology with our advanced offerings and attractive promotions.
- Skillfully address customer objections, using persuasive techniques to illustrate the benefits and value of switching to our services.
- Build and maintain strong relationships with customers to ensure satisfaction and loyalty.
- Stay informed about industry trends and competitor offerings to provide the most up-to-date information and recommendations.
- Achieve and exceed sales targets through effective prospecting, needs analysis, and closing strategies.
- Collaborate with the sales team to share best practices and continuously improve sales techniques.
- Perform other duties as assigned.
What We’re Looking For:
- Call centers, sales, marketing, telecommunications, wireless, internet, insurance
- Strong communication and listening skills
- Positive attitude and team player mindset
- Coachable and motivated by goals
- Resilient under pressure and able to handle rejection
- Comfortable multitasking with tech systems
- Passion for delivering exceptional customer experiences by executing with energy and excellence.
Education & Experience:
- High School Diploma or equivalent preferred.
- Minimum of 6 months of sales experience in a comparable field.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Ability to lift up to 10 pounds, if necessary.
Are you ready to bring your energy, passion, and drive to an award-winning team?
Apply today and start building a career that’s more than a job—it’s an opportunity to grow, thrive, and succeed with Infinity.
Compensation details: 18-18 Hourly Wage