What are the responsibilities and job description for the Service Desk Engineer II position at Infinity Technology Services?
Helpdesk Engineer II
Infinity Technology Services – Kansas City, MO (Onsite)
Full-time | $45,000 – $65,000 per year | Monday to Friday | On-call rotation
About Us
Infinity Technology Services is a growing Managed Service Provider (MSP) based in the Kansas City metro area. We offer comprehensive IT services to a wide range of clients and are committed to delivering fast, reliable, and customer-focused support. If you’re passionate about technology, thrive in a team environment, and enjoy solving problems, we’d love to meet you.
What You'll Do
- Respond to customer inquiries via phone and email in a professional and timely manner.
- Troubleshoot a variety of technical issues, including workstations, servers, applications, remote access, networking, and wireless internet.
- Take ownership of support tickets from start to resolution, escalating when needed.
- Update tickets and time entries accurately and consistently.
- Create technical documentation and support flowcharts.
- Provide basic wireless internet troubleshooting for residential customers.
- Participate in an on-call rotation for after-hours and weekend support.
- Travel locally as needed, sometimes with short notice.
What We’re Looking For
- Proven experience in IT support or helpdesk roles.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.
- Ability to multitask and manage multiple priorities in a fast-paced environment.
- Self-motivated, team-oriented, and detail-focused.
- Able to lift/move up to 50 lbs and travel locally when needed.
- Willingness to work occasional nights/weekends as part of an on-call rotation.
Technical Skills
- Windows / MAC / Linux OS (Desktop & Server: 2016–2022)
- VOIP
- Office 365
- Active Directory
- VPN setup/support
- Network cabling & printers
- Camera software
- Cloud solutions
Preferred Qualifications
- Experience working with a Managed Service Provider (MSP)
- Familiarity with IT service management/ticketing systems
What We Offer
- Competitive pay: $45,000 – $65,000 per year
- 401(k) plan
- Paid time off (PTO)
- Opportunities for growth and development
- Collaborative and supportive team culture
- Health, Dental and Vision Insurance
Schedule
- Monday to Friday
- On-call rotation (nights/weekends)
Work Location: In person (Kansas City, MO)
Job Type: Full-time
Benefits: 401(k), Paid Time Off
Compensation: $45,000.00 – $65,000.00 per year
Job Type: Full-time
Pay: $45,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $45,000 - $65,000