What are the responsibilities and job description for the Appointment Scheduling Executive position at Infinity Rehab?
Description
At Infinity, we live by three powerful principles: Energy, Excellence, and Execution. Our mission is simple yet bold—we create Life-Changing Experiences for both our employees and our customers. Recognized as a Top Workplace by the Detroit Free Press, Des Moines Register, and Corridor Business Journal, as well as one of the Coolest Places to Work, Infinity is where great people come together to do meaningful work—and have fun doing it. From casual dress and vibrant break spaces to team events and community impact initiatives, we’ve built a culture that’s collaborative, inclusive, and dedicated to growth. At Infinity, we don’t just offer jobs—we create opportunities to grow, thrive, and perform at your best.
Job Summary: We’re looking for a compassionate, adaptable, and detail-oriented Account Executive (AE) to join our outbound customer service team. If you’re a strong communicator who thrives in a fast-paced environment and loves helping people, this is your chance to make an impact every day. As an AE, you’ll handle outbound appointment setting and customer interactions with empathy and professionalism, using your problem-solving skills and technical proficiency to create a seamless experience for every customer.
Why You’ll Love Working Here
What You’ll Do:
Compensation details: 14-14 Hourly Wage
PI966c11b5acc2-25448-40610295
At Infinity, we live by three powerful principles: Energy, Excellence, and Execution. Our mission is simple yet bold—we create Life-Changing Experiences for both our employees and our customers. Recognized as a Top Workplace by the Detroit Free Press, Des Moines Register, and Corridor Business Journal, as well as one of the Coolest Places to Work, Infinity is where great people come together to do meaningful work—and have fun doing it. From casual dress and vibrant break spaces to team events and community impact initiatives, we’ve built a culture that’s collaborative, inclusive, and dedicated to growth. At Infinity, we don’t just offer jobs—we create opportunities to grow, thrive, and perform at your best.
Job Summary: We’re looking for a compassionate, adaptable, and detail-oriented Account Executive (AE) to join our outbound customer service team. If you’re a strong communicator who thrives in a fast-paced environment and loves helping people, this is your chance to make an impact every day. As an AE, you’ll handle outbound appointment setting and customer interactions with empathy and professionalism, using your problem-solving skills and technical proficiency to create a seamless experience for every customer.
Why You’ll Love Working Here
- Competitive Pay: Rewarding your performance and contribution
- Growth-Focused Culture: Clear paths for advancement with a strong promote-from-within philosophy
- Winning Team Environment: Collaborative, high-energy culture with supportive leadership
- Comprehensive Benefits: Medical, dental, vision, and more for full-time employees
- Set Up for Success: Paid training, ongoing coaching, and continuous development
- Potential Same Day Pay: Sign up for PayActiv during training and get paid as early as the same day
What You’ll Do:
- Make outbound calls to schedule appointments with current and prospective customers.
- Use provided scripts as a guide while tailoring each conversation to customer needs.
- Support customers with service reminders, maintenance updates, and tailored solutions.
- Build genuine connections while delivering a positive customer experience.
- Document interactions with accuracy and efficiency.
- Jump in with flexibility to support additional projects as needed.
- A drive to be the best in everything you do
- Excellent communication & active listening skills
- Ability to build trust and rapport quickly over the phone
- Openness to feedback and coaching
- Strong computer and multitasking skills
- Detail-oriented with a focus on accuracy and follow-through
- Thrives in a high-energy, fast-paced environment
- High School Diploma or equivalent preferred.
- Previous customer service, dispatch, or technical support experience required
- Prolonged periods of sitting at a desk and working on a computer.
- Ability to lift up to 10 pounds, if necessary.
Compensation details: 14-14 Hourly Wage
PI966c11b5acc2-25448-40610295